Nexthink Outage History

We are aware of intermittent errors affecting services that use AI-powered features, such as Nexthink Workspace and Spark. The errors are related to an issue with a AWS service used by some of these features. We are in close contact with AWS support team and are monitoring the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.

We are actively working with AWS to resolve the issue. We will share further updates as we have more information. Thank you for your patience.

We are currently investigating reports of intermittent inaccessibility to the WebUI. Initial findings suggest the issue may be related to a third-party access management platform. Our team is actively investigating and will provide updates as more information becomes available.

We are currently investigating an issue affecting new Collector connections. Some customers may experience difficulties establishing new Collector connections, which may result in delayed or incomplete data collection. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide further updates as more information becomes available.

We have identified an issue causing conversation summaries for Spark to return errors. Our team is actively working to restore the functionality. Thank you for your patience and understanding.

We are currently investigating an issue affecting execution event metrics. Some users may observe missing or null CPU time values across clusters. Our team is actively working to identify the cause and restore full functionality as soon as possible.

We are currently investigating an issue affecting execution data visibility. Some users may experience incomplete or missing execution data in certain clusters. Our team is actively working to restore full functionality as soon as possible.

We are currently experiencing an issue affecting drill-down functionality. Our team is actively investigating and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.

We are currently investigating an issue affecting Collaboration Experience queries and dashboards, which are not functioning as expected. Users may experience failures when loading or running queries, as well as incomplete or missing dashboard data. Our engineering teams are actively working to identify the root cause and restore full functionality. We will provide further updates as soon as more information becomes available.

We are aware of a degraded performance issue affecting Experience Central, causing the DEX score to be temporarily unavailable for some users. Our engineering team is actively working on a resolution. Thank you for your patience and understanding.

Our team is actively investigating an issue with access to the WebUI. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.

We are currently investigating an issue affecting the Visual Editor. Some users may experience the editor failing to load across multiple environments. Our team is actively working to identify the cause and restore full functionality as soon as possible.

Cloudflare is currently experiencing an outage that is impacting some services like nexthink.com. You might also experience issues accessing your Nexthink instance using SSO depending of your IdP. We will provide further updates as soon as we have more information. Thanks for the understanding.

Our team is actively investigating an issue with the AI Tools (AI Drive) feature. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.

We are currently investigating an issue affecting Checklists functionality in both Device View and Amplify. Our team is working diligently to identify the root cause and implement a solution as quickly as possible.

Our team is actively investigating a degraded performance issue impacting the "Device View" feature. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.

We are currently investigating a delay in the availability of device performance data within the WebUI. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.

Our Engineering teams have identified the root cause and are diligently working to deploy a fix into production. We greatly appreciate your continued support and collaboration.

We are currently investigating an issue affecting login functionality on the Nexthink Community platform. Our team is actively working to identify the root cause and restore normal access as soon as possible. In the meantime, if you need assistance or wish to create a support ticket, please contact us directly at [email protected]. We apologize for the inconvenience and appreciate your patience.

Our internal teams are actively investigating the issue affecting Nexthink Community login. We are working to identify the root cause and will share further updates as soon as we have more information. Thank you for your continued patience.

Our team is actively investigating an issue where the rule set is not displaying and applied as expected in the Product Configuration section. We’ll share updates as soon as we have more information. Thank you for your patience.

Our team is currently investigating service degradation in some of the UI modules throwing errors. We are diligently working towards identifying the root cause and will revert back with updates. We apologize for any inconvenience and thank you for your continued support.

We are an investigating an issue where the Flow icon is not visible in the UI menu. Thank you for your patience.

Our team is diligently investigating an issue when calling Nexthink's APIs. We will provide our next update in 30 minutes. We appreciate your understanding.