Nexcess Outage History

We are currently experiencing an issue affecting the provisioning of WooCommerce plans on Nexcess. Our engineering team is actively investigating and working to resolve this as quickly as possible. During this time, customers may experience difficulties when attempting to provision new WooCommerce plans. We appreciate your patience and understanding while we work to resolve this. If you have any questions or need assistance, please feel free to reach out via live chat or by opening a support case.

Cloudflare is currently investigating issues affecting the Cloudflare Dashboard and related APIs. Customers using the Dashboard or Cloudflare APIs may experience failed requests or see error messages. We are monitoring the progress being made by the Cloudflare team and will keep this space updated.

We're currently experiencing delays with new Managed Application installations due to a disruption with GitHub's HTTP services. GitHub is actively working to resolve the issue. We will share additional updates as soon as more information becomes available. Thank you for your patience and understanding. If you need assistance, please reach out via live chat or open a support case.

We are currently investigating issues affecting the Nexcess Client Portal login. Our engineering team is actively working to identify the cause and restore full availability as quickly as possible. We will provide updates as soon as more information becomes available. We appreciate your patience and understanding during this time. If you have any questions or need assistance, please reach out via live chat or by opening a support case.

We are investigating intermittent InterWorx service interruptions affecting a subset of servers in our DC3 region. For specific minor versions of Interworx 7 and 8, clients may be experiencing issues logging into the Interworx control panel, webmail, or the file browser. At this time customer websites are serving traffic, but may be affected by httpd restarts as our dev team works on the issue. We will keep you updated as our team progresses with the solution. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket ([email protected]).

We have encountered an issue with cloudhost-2035747.us-midwest-1.nxcli.net. Our engineers have identified the issue and are working on resolving the issue at this time.

Early this morning, at 03:00 AM, we began planned Maintenance on the following cloudhost: cloudhost-6963373.us-midwest-1.nxcli.net This maintenance was initially expected to last 3–5 hours, but is currently taking longer than planned. Our engineers are actively working to complete the Maintenance as soon as possible. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.

Early this morning, at 03:00 AM, we began planned Maintenance on the following cloudhost: cloudhost-78421.us-midwest-1.nxcli.net This maintenance was initially expected to last 3 hours, but is currently taking longer than planned. Our engineers are actively working to complete the Maintenance as soon as possible. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.

The planned maintenance on cloudhost-78421.us-midwest-1.nxcli.net is still in progress. Our System Operations team is actively working to complete the maintenance as soon as possible. We sincerely appreciate your continued patience and understanding. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.

We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact. Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available. Please reach out to Support via chat or ticket if you have questions or concerns. Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected]

We are currently investigating an issue affecting the following Cloudhosts. Our team is actively working to identify the cause and will provide further updates as soon as more information becomes available. cloudhost-11217617.au-south-1.nxcli.net cloudhost-1713889.au-south-1.nxcli.net cloudhost-76003.au-south-1.nxcli.net cloudhost-10575788.au-south-1.nxcli.net cloudhost-4901904.au-south-1.nxcli.net cloudhost-4530115.au-south-1.nxcli.net cloudhost-13439865.au-south-1.nxcli.net cloudhost-12993575.au-south-1.nxcli.net cloudhost-10691386.au-south-1.nxcli.net cloudhost-67388.au-south-1.nxcli.net

There is currently an issue with Interworx's Licensing on a subset of clusters of dedicated servers. You may experience issues with accessing the Interworx portal, and our team is working on it. We will update this status when more information is available on the situation. Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.

On Wednesday, September 17, 2025, at 03:00 AM, we began planned upgrades on the following cloudhosts: cloudhost-8448367.us-midwest-1.nxcli.net cloudhost-10309510.us-midwest-1.nxcli.net This maintenance was initially expected to last 3–5 hours, but is currently taking longer than planned. Our engineers are actively working to complete the upgrades as soon as possible. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.

We are experiencing an issue affecting access to our official website, Nexcess.net. Our engineering team is actively investigating and working to restore full availability quickly. We will provide an update as soon as more information becomes available. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.

We are investigating a Service Interruption issue affecting the server cloudhost-10358449.au-south-1.nxcli.net and cloudhost-10358510.au-south-1.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.

We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at [email protected] or via chat on the website (nexcess.net).

Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost: cloudhost-3261933.us-midwest-1.nxcli.net Websites configured on these cloudhost will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above. Our support team is on standby if you need help, have questions, or have concerns. You can connect with us through the following channels: - Live Chat via Customer Portal: https://my.nexcess.net/ - Email: [email protected] We appreciate your understanding and patience as we work to provide you with a better service.

The emergency maintenance on the underlying hardware for cloudhost-3261933.us-midwest-1.nxcli.net has been completed. All services are now operating normally. If you experience any issues, don't hesitate to contact our support team via live chat or ticket.

We have encountered an issue with cloudhost-1298340.us-midwest-1.nxcli.net. Our engineers have identified the issue and are working on resolving the issue at this time.

We are currently investigating a networking issue affecting a subset of our us-west-1 servers. Nexcess systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience. If you have any questions or concerns. Please contact us via live chat or case.

We are currently investigating a networking issue affecting the server cloudhost-162094.uk-south-2.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.

On July 23rd, we will update our platform to use Composer 2.x by default. Composer 1.x will remain available as the composer1 command for backward compatibility, where possible. Important Reminder: Starting September 1, 2025, Composer 1.x will lose access to metadata from Packagist.org. This change impacts platforms that use Composer 1. x. Using composer install or composer update with Composer 1.x and Packagist will fail after this date. Live sites will not be affected unless updates or dependency changes are performed. Learn More about: https://www.nexcess.net/help/composer-1-eol/ If you have any further questions or concerns, please feel free to contact us at [email protected] or via Live chat.