Nexcess experienced a minor incident on October 3, 2025 affecting InterWorx Control Panel, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2025, 04:15 AM UTC
There is currently an issue with Interworx's Licensing on a subset of clusters of dedicated servers. You may experience issues with accessing the Interworx portal, and our team is working on it. We will update this status when more information is available on the situation. Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.
- monitoring Oct 03, 2025, 05:24 AM UTC
Our Engineering Team has implemented the fix, and we have confirmed that the Interworx portal is working fine. We are actively monitoring to ensure stability. We appreciate your patience during this time! If you have any questions or concerns. Please get in touch with us via live chat or case.
- resolved Oct 03, 2025, 09:29 AM UTC
This incident has been resolved.