Nexcess Outage History

Nexcess is up right now

Nexcess had 60 outages in the last 2 years totaling 2609h 56m of downtime — averaging 2.5 incidents per month.

There were 60 Nexcess outages since October 7, 2025 totaling 2609h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nexcess.net

Minor September 26, 2026

Service disruption on subset of cloudhosts in the us-midwest-2 region

Detected by Pingoru
Sep 26, 2026, 07:26 PM UTC
Resolved
Sep 27, 2026, 12:01 AM UTC
Duration
4h 34m
Affected: us-midwest-2
Timeline · 3 updates
  1. identified Sep 26, 2026, 07:26 PM UTC

    Our team has identified a subset of Cloudhost outages in the US-Midwest-2 region and is actively investigating the issue. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at [email protected] or via Live Chat.

  2. monitoring Sep 26, 2026, 10:05 PM UTC

    Our team has confirmed that the affected Cloudhost services in the US-Midwest-2 region are operating normally. We are continuing to monitor the environment to ensure services remain stable. We appreciate your patience while our team worked to resolve the issue.

  3. resolved Sep 27, 2026, 12:01 AM UTC

    We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.

Read the full incident report →

Minor September 16, 2026

Support Services Impact

Detected by Pingoru
Sep 16, 2026, 09:14 AM UTC
Resolved
Sep 17, 2026, 03:13 AM UTC
Duration
17h 58m
Affected: TicketsChats
Timeline · 2 updates
  1. investigating Sep 16, 2026, 09:14 AM UTC

    We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution. As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible. We will provide further updates as more information becomes available.

  2. resolved Sep 17, 2026, 03:13 AM UTC

    The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer seeing ongoing impact. Support case access and case management functionality have returned to normal. We apologize for the disruption and any delays this may have caused.

Read the full incident report →

Notice September 12, 2026

Service interruption on subset of Cloudhosts at US-Midwest-2 Region

Detected by Pingoru
Sep 12, 2026, 08:12 AM UTC
Resolved
Sep 12, 2026, 01:56 PM UTC
Duration
5h 43m
Affected: us-midwest-2
Timeline · 3 updates
  1. investigating Sep 12, 2026, 08:12 AM UTC

    We are currently investigating a performance issue affecting a subset of our cloudhosts, cloudhost-4892688.us-midwest-2.nxcli.net and cloudhost-4892180.us-midwest-2.nxcli.net, in the US-Midwest-2 region. Customers may experience slowness or degraded performance, and there is a potential for service interruption while the issue is being investigated. Our systems engineers have been engaged and are working to identify the cause and restore normal performance as quickly as possible. We appreciate your patience. If you have any questions or concerns, please contact us via live chat or case.

  2. monitoring Sep 12, 2026, 08:35 AM UTC

    Our engineers have successfully recovered the impacted cloudhosts. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed

  3. resolved Sep 12, 2026, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 9, 2026

Service Interruption: cloudhost-9412708-us-midwest-1-nxcli-net and cloudhost-10309510.us-midwest-1.nxcli.net

Detected by Pingoru
Sep 09, 2026, 11:31 AM UTC
Resolved
Sep 09, 2026, 09:27 PM UTC
Duration
9h 55m
Affected: us-midwest-1
Timeline · 4 updates
  1. investigating Sep 09, 2026, 11:31 AM UTC

    Our Engineers are investigating an interruption in service affecting cloudhost-9412708-us-midwest-1-nxcli-net and cloudhost-10309510.us-midwest-1.nxcli.net. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

  2. identified Sep 09, 2026, 11:50 AM UTC

    The issue has been identified, and our teams are actively working toward a resolution. We will provide further updates as more information becomes available. Thank you for your patience.

  3. monitoring Sep 09, 2026, 11:54 AM UTC

    Our engineers have successfully recovered the service on the impacted cloudhost. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.

  4. resolved Sep 09, 2026, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2026

DDoS Attack on cloudhost-2038507.us-west-1.nxcli.net

Detected by Pingoru
Sep 03, 2026, 12:08 AM UTC
Resolved
Sep 03, 2026, 03:33 AM UTC
Duration
3h 25m
Affected: us-west-1
Timeline · 3 updates
  1. identified Sep 03, 2026, 12:08 AM UTC

    Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-2038507.us-west-1.nxcli.net. Our network engineers are already enabled for mitigation. We will provide another update as soon as more information becomes available. If you have any questions or concerns, please contact us via live chat or case.

  2. monitoring Sep 03, 2026, 01:27 AM UTC

    The mitigation has taken effect, and the server is stable and operating normally. We have closely monitored the environment and have not observed any further issues. If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case. We appreciate your patience throughout this incident.

  3. resolved Sep 03, 2026, 03:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026

Service Interruption on a Subset of Cloudhosts and KVM in the au-south-1 region

Detected by Pingoru
Sep 02, 2026, 03:04 PM UTC
Resolved
Sep 03, 2026, 11:13 AM UTC
Duration
20h 9m
Affected: au-south-1
Timeline · 3 updates
  1. investigating Sep 02, 2026, 03:04 PM UTC

    We are currently investigating an issue affecting a subset of our servers in the au-south-1 region. Our systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience. If you have any questions or concerns. Please contact us via live chat or case.

  2. identified Sep 02, 2026, 05:37 PM UTC

    As an update regarding the ongoing latency issue: Some customers may experience increased latency and/or intermittent service interruptions when traffic traverses affected network paths in the US West region. The issue has been linked to two separate fiber cuts impacting an upstream network provider in the Los Angeles and Honolulu areas. The upstream provider's engineers are actively working to address both fiber cuts, and their third-party fiber vendor has also been engaged. Our Network Administration team is continuing to monitor the situation closely. At this time, our monitoring indicates that customer sites remain operational, though some users may experience intermittent increased latency depending on their network path. We will provide further updates as more information becomes available. We appreciate your patience and understanding.

  3. resolved Sep 03, 2026, 11:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 30, 2026

Nexcess Client Portal Access Issue

Detected by Pingoru
Aug 30, 2026, 05:30 AM UTC
Resolved
Aug 30, 2026, 08:31 AM UTC
Duration
3h 1m
Affected: Customer Portal
Timeline · 3 updates
  1. investigating Aug 30, 2026, 05:30 AM UTC

    We are investigating issues affecting the Nexcess Client Portal login at https://portal.nexcess.net/. Our engineering team is working to identify the cause and restore full availability as quickly as possible. We will provide updates as more information becomes available. We appreciate your patience and understanding during this time.

  2. monitoring Aug 30, 2026, 06:05 AM UTC

    A fix has been implemented that resolves the issues with the portal login. We are currently monitoring the results to ensure stability.

  3. resolved Aug 30, 2026, 08:31 AM UTC

    The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.

Read the full incident report →

Notice August 20, 2026

WordPress Site Interruption Affecting WP Rocket Users

Detected by Pingoru
Aug 20, 2026, 11:28 AM UTC
Resolved
Aug 24, 2026, 02:03 PM UTC
Duration
4d 2h
Affected: Wordpress Plugin Updates via Visual Compare
Timeline · 2 updates
  1. investigating Aug 20, 2026, 11:28 AM UTC

    We are aware of an issue affecting some WordPress websites using the WP Rocket plugin following the WordPress 7.1 update. This may result in website interruptions or fatal errors. Resolution: WP Rocket has released a fix in version 3.23.2.2. If your website is affected, please update the WP Rocket plugin to version 3.23.2.2 or later. If you are unable to update the plugin, WP Rocket has also provided temporary workarounds in their documentation: https://docs.wp-rocket.me/article/1927-fatal-error-on-wordpress-7-1 We are currently evaluating the situation and reviewing our automatic plugin update process to determine how we can handle plugin updates more safely. We will provide additional updates as more information becomes available. If you have any questions or concerns, please don't hesitate to contact us via live chat or by opening a support case.

  2. resolved Aug 24, 2026, 02:03 PM UTC

    We have completed our review of this issue and are closing this incident. The root cause was identified as a compatibility issue within the WP Rocket plugin following the WordPress 7.1 update. WP Rocket has released a fix, and customers can resolve the issue by updating the plugin to version 3.23.2.2 or later. As this involves a third-party plugin, we are not performing automated plugin updates across customer environments. However, we conducted a fleet-wide review to identify customers using affected WP Rocket versions and proactively communicated the issue, available fix, and recommended actions to those customers. Customers who continue to experience issues can contact our Support team for assistance with disabling the plugin or for guidance on updating WP Rocket to a fixed version. No further actions are pending from our side, and this incident is now considered closed.

Read the full incident report →

Minor August 17, 2026

GitHub Peformance Impact

Detected by Pingoru
Aug 17, 2026, 03:35 PM UTC
Resolved
Aug 18, 2026, 08:16 PM UTC
Duration
1d 4h
Affected: Customer Portal
Timeline · 3 updates
  1. identified Aug 17, 2026, 03:35 PM UTC

    GitHub is reporting degraded performance via their status page this morning: https://www.githubstatus.com/ Per the page, this problem may be affecting Pull Requests, Issues, Copilot, Actions, Webhooks, and API requests, among other services. Customers should follow the GitHub status page for the latest information.

  2. investigating Aug 17, 2026, 04:27 PM UTC

    This issue is currently affecting the ability to create new Magento, Wordpress, and WooCommerce websites and some dedicated cloud plans through the Nexcess customer portal. Nexcess Engineering and Development teams are currently reviewing the service impact and evaluating options to return service as quickly as possible. We will provide further updates as soon as they are available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at [email protected] or via Live Chat.

  3. resolved Aug 18, 2026, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 16, 2026

Service Interruption: cloudhost-4895770.us-midwest-2.nxcli.net

Detected by Pingoru
Aug 16, 2026, 09:34 PM UTC
Resolved
Aug 18, 2026, 07:30 PM UTC
Duration
1d 21h
Timeline · 4 updates
  1. investigating Aug 16, 2026, 09:34 PM UTC

    We are currently investigating a service-impacting issue affecting the server cloudhost-4895770.us-midwest-2.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible. We appreciate your patience and understanding while we work to resolve this issue. If you have any questions or concerns, please don't hesitate to contact us via live chat or by opening a support case.

  2. identified Aug 16, 2026, 11:32 PM UTC

    The issue has been identified, and our teams are actively working toward a resolution. We will provide further updates as more information becomes available. Thank you for your patience.

  3. monitoring Aug 17, 2026, 02:02 AM UTC

    Service has been successfully restored on the impacted cloudhost. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.

  4. resolved Aug 18, 2026, 07:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2026

Service Interruption on a Subset of Cloudhosts and KVM in the us-west-1 region

Detected by Pingoru
Aug 11, 2026, 05:55 AM UTC
Resolved
Aug 11, 2026, 08:30 AM UTC
Duration
2h 34m
Affected: us-west-1
Timeline · 3 updates
  1. investigating Aug 11, 2026, 05:55 AM UTC

    We are currently investigating an issue affecting a subset of our servers in the us-west-1 region. Our systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience. If you have any questions or concerns. Please contact us via live chat or case.

  2. monitoring Aug 11, 2026, 06:39 AM UTC

    Our team has now implemented a fix, and affected servers and services should be operating as expected at this time. We will continue to monitor the situation closely to ensure ongoing stability. If you have any questions or concerns, please contact us via live chat or case.

  3. resolved Aug 11, 2026, 08:30 AM UTC

    The issue affecting a subset of our servers in the us-west-1 region has been resolved. Our team has restored service, and the affected servers are operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding while we worked to resolve the issue.

Read the full incident report →

Notice August 7, 2026

Service Interruption: cloudhost-2915341.us-midwest-1.nxcli.net & cloudhost-2915335.us-midwest-1.nxcli.net

Detected by Pingoru
Aug 07, 2026, 11:32 PM UTC
Resolved
Aug 08, 2026, 11:48 AM UTC
Duration
12h 16m
Affected: us-midwest-1
Timeline · 3 updates
  1. investigating Aug 07, 2026, 11:32 PM UTC

    Our Engineers are investigating an interruption in service affecting cloudhost-2915341.us-midwest-1.nxcli.net & cloudhost-2915335.us-midwest-1.nxcli.net. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

  2. monitoring Aug 08, 2026, 01:25 AM UTC

    Our Engineers have successfully restored service to the affected servers, and all services are currently operating normally. The incident is now in a monitoring state. We will continue to watch the environment closely to ensure stability following the restoration of service. We appreciate your patience throughout this incident and will provide additional updates if there are any significant changes. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

  3. resolved Aug 08, 2026, 11:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026

Service Interruption: cloudhost-1189763.au-south-1.nxcli.net

Detected by Pingoru
Aug 04, 2026, 05:31 AM UTC
Resolved
Aug 04, 2026, 11:51 AM UTC
Duration
6h 19m
Affected: au-south-1
Timeline · 4 updates
  1. investigating Aug 04, 2026, 05:31 AM UTC

    We are currently investigating a service-impacting issue affecting the server cloudhost-1189763.au-south-1.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible. We appreciate your patience and understanding while we work to resolve this issue. If you have any questions or concerns, please don't hesitate to contact us via live chat or by opening a support case.

  2. identified Aug 04, 2026, 08:40 AM UTC

    The issue has been identified, and our teams are actively working toward a resolution. We will provide further updates as more information becomes available. Thank you for your patience.

  3. monitoring Aug 04, 2026, 09:24 AM UTC

    Our engineers have successfully recovered the service on the impacted cloudhost. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.

  4. resolved Aug 04, 2026, 11:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2026

WP2Shell Wordpress Core Critical Remote Code Execution Vulnerabilities, CVE-2026-60137 and CVE-2026-63030

Detected by Pingoru
Jul 18, 2026, 01:44 AM UTC
Resolved
Jul 23, 2026, 07:45 PM UTC
Duration
5d 18h
Affected: Wordpress Core Updates
Timeline · 4 updates
  1. investigating Jul 18, 2026, 01:44 AM UTC

    On July 17th Wordpress.org announced two critical remote code execution (RCE) vulnerabilities commonly known as WP2Shell. These vulnerabilities exist in Wordpress Core and allow an unauthenticated request to execute arbitrary code on the target website. Customers running the Wordpress versions below are strongly advised to upgrade to latest version shown as soon as possible: Wordpress 6.8.x; fixed in 6.8.6 WordPress 6.9.x; fixed in 6.9.5 WordPress 7.0.x; fixed in 7.0.2 WordPress 7.1 beta, fixed in 7.1 beta2 Source: https://wordpress.org/news/2026/07/wordpress-7-0-2-release/

  2. identified Jul 18, 2026, 11:17 PM UTC

    Our teams continue to work diligently to assess the impact of the recently disclosed WordPress Core vulnerabilities and verify that appropriate mitigation measures are in place. We remain actively engaged in our investigation and are monitoring the situation for any new developments. We will continue to closely monitor the situation and take any additional steps necessary to maintain system security and stability. If you need assistance or have any concerns, please contact our Support team.

  3. monitoring Jul 20, 2026, 08:36 PM UTC

    The Nexcess Managed Wordpress platform configures Wordpress Core updates by default and the vast majority of websites have been updated. Nexcess System Engineers proactively attempted to update affected websites that were not already on the patched version. In some cases this was not possible to do. The Nexcess Managed Wordpress Development team has pushed a must-use plugin that mitigates this vulnerability where the application is not on a patched version. All customers are strongly encouraged to ensure their websites have been updated to the latest version of Wordpress.

  4. resolved Jul 23, 2026, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2026

Service Interruption on Cloudhost | 76771

Detected by Pingoru
Jul 10, 2026, 09:15 AM UTC
Resolved
Jul 10, 2026, 04:29 PM UTC
Duration
7h 14m
Affected: us-midwest-1
Timeline · 3 updates
  1. investigating Jul 10, 2026, 09:15 AM UTC

    We have encountered an issue with a CloudHost, and our engineers have identified the cause. The team is actively working towards a resolution. We understand the impact this may have and will continue to provide updates here as progress is made. In the meantime, if you have any questions, please do not hesitate to contact our Support team via chat or email.

  2. monitoring Jul 10, 2026, 09:34 AM UTC

    Our Engineering team has resolved the issue, and the host is now back online. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.

  3. resolved Jul 10, 2026, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 9, 2026

Januscape Vulnerability (CVE-2026-53359)

Detected by Pingoru
Jul 09, 2026, 02:36 PM UTC
Resolved
Aug 06, 2026, 01:07 PM UTC
Duration
27d 22h
Affected: us-midwest-1us-west-1uk-south-2nl-west-1au-south-1us-midwest-2
Timeline · 3 updates
  1. investigating Jul 09, 2026, 02:36 PM UTC

    Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure. We will be sending communications to any affected customers as we work to apply the necessary mitigations. Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.

  2. identified Jul 13, 2026, 05:51 PM UTC

    Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process. Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams. We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.

  3. resolved Aug 06, 2026, 01:07 PM UTC

    The security updates have been applied across our fleet.

Read the full incident report →

Major June 19, 2026

Subset of cloud hosts in the US-Midwest region are currently experiencing an outage.

Detected by Pingoru
Jun 19, 2026, 12:34 AM UTC
Resolved
Jun 19, 2026, 01:20 AM UTC
Duration
45m
Affected: us-midwest-2
Timeline · 2 updates
  1. investigating Jun 19, 2026, 12:34 AM UTC

    Our team has identified a subset of Cloudhost outages in the US-Midwest region and is actively investigating the issue. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at [email protected] or via Live Chat.

  2. resolved Jun 19, 2026, 01:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2026

Subset of cloud hosts in the US-Midwest-1 region are currently experiencing an outage.

Detected by Pingoru
Jun 17, 2026, 09:02 PM UTC
Resolved
Jun 18, 2026, 06:53 AM UTC
Duration
9h 51m
Affected: us-midwest-1
Timeline · 3 updates
  1. investigating Jun 17, 2026, 09:02 PM UTC

    Our team has identified a subset of Cloudhost outages in the US-Midwest-1 region and is actively investigating the issue. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at [email protected] or via Live Chat.

  2. identified Jun 17, 2026, 11:50 PM UTC

    Our team has identified the cause of a subset of Cloudhost outages in the US-Midwest-1 region and is actively working to resolve the issue. Affected services may experience intermittent availability during this time. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to restore full service. If you have further questions or concerns, please contact us at [email protected] or via Live Chat.

  3. resolved Jun 18, 2026, 06:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 15, 2026

Service Interruption: cloudhost-5012850.us-midwest-2.nxcli.net

Detected by Pingoru
Jun 15, 2026, 07:24 AM UTC
Resolved
Jun 15, 2026, 07:16 PM UTC
Duration
11h 51m
Affected: us-midwest-2
Timeline · 5 updates
  1. investigating Jun 15, 2026, 07:24 AM UTC

    Our Engineers are investigating an interruption in service affecting the cloudhost: cloudhost-5012850.us-midwest-2.nxcli.net. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

  2. identified Jun 15, 2026, 09:51 AM UTC

    Our Engineers have made good progress in restoring service to the affected server. At this time, the server is back online and sites should begin coming back online as services continue to recover. Our Engineers are still completing the remaining work required to ensure everything is fully operational and stable. We appreciate your continued patience while we complete these final checks. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

  3. identified Jun 15, 2026, 01:57 PM UTC

    Our Engineers have successfully restored service to the affected server, and the server is currently online and operational. We are continuing to monitor the environment to ensure ongoing stability and performance. While services are available, some users may experience intermittent increases in latency as we complete additional monitoring and validation activities. We appreciate your patience and will provide further updates as they become available. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

  4. monitoring Jun 15, 2026, 05:18 PM UTC

    Our Engineers have successfully restored service to the affected server, and all services are currently operating normally. The incident is now in a monitoring state. We will continue to watch the environment closely to ensure stability following the restoration of service. We appreciate your patience throughout this incident and will provide additional updates if there are any significant changes. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

  5. resolved Jun 15, 2026, 07:16 PM UTC

    Our Engineers have successfully restored service to the affected server, and all services are operating normally. Following a period of monitoring, the environment has remained stable and no further issues have been observed. As a result, this incident has been resolved. We appreciate your patience and understanding throughout this incident. If you experience any issues or have any questions, please feel free to contact our support team via Live Chat or by opening a Support Case.

Read the full incident report →

Notice June 13, 2026

Service Disruption

Detected by Pingoru
Jun 13, 2026, 05:36 AM UTC
Resolved
Jun 13, 2026, 06:16 AM UTC
Duration
39m
Timeline · 2 updates
  1. investigating Jun 13, 2026, 05:36 AM UTC

    We are currently experiencing an issue affecting a subset of services on a KVM. Our engineers have detected the problem and are actively working to restore full functionality as quickly as possible. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a support case

  2. resolved Jun 13, 2026, 06:16 AM UTC

    The earlier issue affecting a subset of Cloudhosts under the KVM has now been fully resolved. All Cloudhosts on the KVM node are currently online and operating normally. Our engineering team has confirmed that services have been restored and are continuing to monitor the system to ensure stability

Read the full incident report →

Notice May 8, 2026

Let's Encrypt Service Interruption

Detected by Pingoru
May 08, 2026, 09:10 PM UTC
Resolved
May 09, 2026, 01:15 AM UTC
Duration
4h 5m
Timeline · 3 updates
  1. investigating May 08, 2026, 09:10 PM UTC

    We have been made aware of an incident that is affecting Let's Encrypt. The third party SSL provider is currently not issuing SSL certificates as they investigate the issue further. More information is available at at Let's Encrypts status page here: https://letsencrypt.status.io/ If you have any additional questions please reach out to our support team and we will be happy to assist

  2. monitoring May 08, 2026, 09:10 PM UTC

    Let's Encrypt has updated their status post indicating that they are resuming their typical issuance of certificates. We will continue to monitor to see if there are any changes in their status going forward

  3. resolved May 09, 2026, 01:15 AM UTC

    This incident has been resolved.

Read the full incident report →