Nexcess incident
Planned Maintenance Extended - cloudhost-8448367.us-midwest-1.nxcli.net & cloudhost-10309510.us-midwest-1.nxcli.net
Nexcess experienced a minor incident on September 17, 2025 affecting us-midwest-1, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2025, 03:10 PM UTC
On Wednesday, September 17, 2025, at 03:00 AM, we began planned upgrades on the following cloudhosts: cloudhost-8448367.us-midwest-1.nxcli.net cloudhost-10309510.us-midwest-1.nxcli.net This maintenance was initially expected to last 3–5 hours, but is currently taking longer than planned. Our engineers are actively working to complete the upgrades as soon as possible. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.
- monitoring Sep 17, 2025, 05:21 PM UTC
The planned maintenance has been completed. All sites are up, and all servers are stable. Our engineers are continuing to monitor performance to ensure everything remains stable. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.
- resolved Sep 17, 2025, 07:50 PM UTC
This incident has been resolved.