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Nexcess is operational right now. Last checked 2m ago; the most recent incident resolved 20d ago.

Real-time Nexcess status, recent outages, and incident history: pulled directly from Nexcess's official status page at status.nexcess.net every 5 minutes. Pingoru tracks 38 Nexcess services and has captured 26 incidents in the last 90 days (99.39% uptime). Get email, Slack, Discord, or webhook alerts the moment Nexcess reports a new incident, free for 3 monitors, no credit card.

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Nexcess uptime 99.39% uptime · past 90 days
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Active incidents 2

  1. Ongoing ● 2d 14h
    Started Oct 27, 2026, 03:39 PM UTC
    Timeline · 2 updates
    • investigating · Oct 27, 2026, 03:39 PM UTC

      We are aware of a recently reported security issue involving compromised eMudhra Certificate Authority (CA) certificates that may be present in certificate trust stores across some environments. At this time, we have not identified any service interruptions or confirmed customer impact related to this issue. Our Security and Engineering teams are actively evaluating the situation and working to determine and implement the appropriate mitigation across affected environments. Additional information regarding this issue is available from Sansec: https://sansec.io/guides/compromised-certificate-authority We will provide additional updates as more information becomes available and as our remediation efforts progress. If you have any questions or concerns, please don't hesitate to contact us via live chat or by opening a support case.

    • monitoring · Oct 28, 2026, 10:10 PM UTC

      Our Engineering team has pushed out a security update to distrust the compromised eMudhra intermediate Certificate Authorities. Outgoing secure connections (HTTPS/TLS) to any external service or endpoint relying on the revoked eMudhra intermediate certificates will be rejected automatically. If your integration relies on certificates issued by the affected eMudhra intermediates, ensure your certificates have been reissued under an unaffected, trusted Certificate Authority to prevent connection failures.

    Latest: Our Engineering team has pushed out a security update to distrust the compromised eMudhra intermediate Certificate Authorities. Outgoing secure connections (HTTPS/TLS) to any exter…

  2. Ongoing ● 8d 14h
    Started Oct 21, 2026, 04:06 PM UTC
    Timeline · 15 updates
    • investigating · Oct 21, 2026, 04:06 PM UTC

      We are aware of recent reports regarding two critical vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619. These vulnerabilities may affect web servers running PHP 5.4 and later and could potentially allow remote code execution. Our Security and Engineering teams are actively reviewing our hosting environments to assess potential impact. As a precautionary measure, we are implementing appropriate mitigations and working to deploy the necessary security updates across affected systems as they become available. We are continuing to closely monitor the situation and will provide further updates as additional information becomes available. If you need assistance or have any concerns, please contact our Support team.

    • investigating · Oct 21, 2026, 04:06 PM UTC

      Our Security and Engineering teams are continuing to evaluate the optimal patching strategy for our hosting environments. We are currently analyzing the security releases and testing deployment paths in our staging environments to ensure service stability. At this time, no patches or modifications have been rolled out to production systems. Our infrastructure remains under heightened monitoring, and we will share further details here as soon as our deployment plan and maintenance windows are finalized. If you need assistance or have any concerns, please contact our Support team.

    • identified · Oct 22, 2026, 02:42 PM UTC

      Our Security and Engineering teams continue to work through the patch rollout across the affected hosting environments. Most affected hosts have now been patched, and patching is underway on the remaining hosts. The teams are proceeding in stages and monitoring each part of the rollout to help maintain service stability. If you would like to check your sites PHP information, please follow the steps in this Help Article: https://www.liquidweb.com/help-docs/performance/website-optimization/how-to-use-a-phpinfo-file Our infrastructure remains under heightened monitoring as the rollout continues. We will share further updates here as work progresses and additional information becomes available.

    • identified · Oct 22, 2026, 07:28 PM UTC

      Our Security and Engineering teams are continuing to deploy and verify security updates across our hosting environments. The work is progressing in stages, and teams are monitoring systems throughout the rollout to help maintain service stability. We are continuing to assess the remaining environments and will share further updates as patching progresses. To check the PHP version currently running on your site, please follow this Help Article: https://www.liquidweb.com/help-docs/performance/website-optimization/how-to-use-a-phpinfo-file/ If your site is running an unsupported or end-of-life PHP version, we recommend updating your code to a supported version and switching to it as soon as possible. If you need assistance or have concerns, please contact our Support team.

    • identified · Oct 23, 2026, 08:33 AM UTC

      Our Security and Engineering teams continue to assess the remaining hosting environments and verify the deployment of security updates. The rollout is progressing in stages, with teams monitoring systems to help maintain service stability. We will continue to monitor progress and share further updates as more information becomes available. To check the PHP version currently running on your site, please refer to this Help Article: https://www.liquidweb.com/help-docs/performance/website-optimization/how-to-use-a-phpinfo-file/ The fixed PHP versions identified so far include: PHP 8.x: 8.0.30-11, 8.0.30-12, 8.0.30-21, 8.1.34-4, 8.1.34-5, 8.1.34-6, 8.2.34-2, 8.2.35, 8.3.35-2, 8.3.36, 8.4.26-2, 8.4.27, 8.5.11-2, and 8.5.12 PHP 7.x: 7.0.33-3, 7.0.33-29, 7.1.33-3, 7.1.33-20, 7.2.34-2, 7.2.34-12, 7.3.31-2, 7.3.33-15, 7.4.33-18, 7.4.33-19, and 7.4.33-31 PHP 5.x: 5.2.17-3, 5.2.17-27, 5.3.24-2, 5.3.29-29, 5.4.14-2, 5.4.45-2, 5.4.45-82, 5.5.38-2, 5.5.38-64, 5.6.40-15, and 5.6.40-25 If your site is running an unsupported or end-of-life PHP version, we recommend updating your code to a supported version and switching to it as soon as possible. If you need assistance or have any concerns, don't hesitate to get in touch with our Support team.

    • identified · Oct 23, 2026, 05:55 PM UTC

      We are continuing to work on a fix for this issue.

    • identified · Oct 24, 2026, 02:26 AM UTC

      Patch deployment is ongoing across our fleet. We appreciate your continued patience.

    • identified · Oct 24, 2026, 11:37 AM UTC

      Patch deployment continues across the affected hosting environments. Our Security and Engineering teams are monitoring the rollout to ensure successful deployment and maintain service stability. We will continue to provide updates as progress is made. Thank you for your patience.

    • identified · Oct 24, 2026, 09:54 PM UTC

      The Patch deployment is underway across affected environments with good progress. We will share another update as soon as more information is available. Thank you for your understanding and patience.

    • identified · Oct 25, 2026, 12:23 PM UTC

      The security patch deployment is progressing well across the affected environments. Our teams are continuing to work toward completing the deployment and ensuring the security of the impacted services. We will provide further updates as more information becomes available.

    • identified · Oct 26, 2026, 10:42 AM UTC

      Patch deployment is progressing well across the affected environments. To check the PHP version currently running on your site, please refer to this help article: https://www.liquidweb.com/help-docs/performance/website-optimization/how-to-use-a-phpinfo-file/ The fixed PHP versions identified so far include: PHP 8.x: 8.0.30-11, 8.0.30-12, 8.0.30-21, 8.1.34-4, 8.1.34-5, 8.1.34-6, 8.2.34-2, 8.2.35, 8.3.35-2, 8.3.36, 8.4.26-2, 8.4.27, 8.5.11-2, and 8.5.12 PHP 7.x: 7.0.33-3, 7.0.33-29, 7.1.33-3, 7.1.33-20, 7.2.34-2, 7.2.34-12, 7.3.31-2, 7.3.33-15, 7.4.33-18, 7.4.33-19, and 7.4.33-31 PHP 5.x: 5.2.17-3, 5.2.17-27, 5.3.24-2, 5.3.29-29, 5.4.14-2, 5.4.45-2, 5.4.45-82, 5.5.38-2, 5.5.38-64, 5.6.40-15, and 5.6.40-25 If your site is running an unsupported or end-of-life PHP version, we recommend updating your code to a supported version and switching to it as soon as possible. If you need assistance or have any concerns, don't hesitate to get in touch with our Support team.

    • identified · Oct 27, 2026, 02:12 PM UTC

      Patch deployment is progressing well across the affected environments. To check the PHP version currently running on your site, please refer to this help article: https://www.liquidweb.com/help-docs/performance/website-optimization/how-to-use-a-phpinfo-file/

    • identified · Oct 28, 2026, 02:56 PM UTC

      We are continuing to monitor patch deployment across our hosting fleets. To check the PHP version currently running on your site, please refer to this help article: https://www.liquidweb.com/help-docs/performance/website-optimization/how-to-use-a-phpinfo-file/

    • identified · Oct 29, 2026, 01:57 PM UTC

      Updates are continuing to roll out across our hosting fleet To check the PHP version currently running on your site, please refer to this help article: https://www.liquidweb.com/help-docs/performance/website-optimization/how-to-use-a-phpinfo-file/

    • monitoring · Oct 29, 2026, 07:41 PM UTC

      The security updates for CVE-2026-109618 and CVE-2026-109619 have been rolled out across our hosting fleet. Our teams continue to monitor the environment. If your site uses an end-of-life PHP version (PHP 8.1 or older), we strongly recommend moving it to PHP 8.2 or newer. Some older PHP versions no longer receive security fixes from their vendors. To check which PHP version your site is running, see: https://www.liquidweb.com/help-docs/performance/website-optimization/how-to-use-a-phpinfo-file/ If you have questions about your server, please contact our Support team.

    Latest: The security updates for CVE-2026-109618 and CVE-2026-109619 have been rolled out across our hosting fleet. Our teams continue to monitor the environment. If your site uses an end-…

Recent outages & incidents

Past 90 days
  1. Resolved 4h 34m
    Started Sep 26, 2026, 07:26 PM UTC · Resolved Sep 27, 2026, 12:01 AM UTC
    us-midwest-2
    Timeline · 3 updates
    • identified · Sep 26, 2026, 07:26 PM UTC

      Our team has identified a subset of Cloudhost outages in the US-Midwest-2 region and is actively investigating the issue. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at [email protected] or via Live Chat.

    • monitoring · Sep 26, 2026, 10:05 PM UTC

      Our team has confirmed that the affected Cloudhost services in the US-Midwest-2 region are operating normally. We are continuing to monitor the environment to ensure services remain stable. We appreciate your patience while our team worked to resolve the issue.

    • resolved · Sep 27, 2026, 12:01 AM UTC

      We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.

    Latest: We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.

  2. Resolved 2d 23h
    Started Sep 22, 2026, 08:13 PM UTC · Resolved Sep 25, 2026, 07:19 PM UTC
    Timeline · 3 updates
    • investigating · Sep 22, 2026, 08:13 PM UTC

      WordPress has identified a critical security vulnerability designated as "Click2Shell" affecting all WordPress versions prior to 7.1.1. This vulnerability can enable unauthenticated Remote Code Execution (RCE) when a logged-in administrator visits a specially crafted link. Current Status & Hosting Actions Our engineering team is currently assessing our entire hosting fleet and determining next steps. There are currently no known workarounds for this vulnerability other than upgrading to the latest version of WordPress. Recommended Action for Customers We strongly advise all customers managing WordPress installations to review their environments immediately and update to WordPress version 7.1.1. We will continue to monitor the situation closely and provide further updates as new information becomes available.

    • identified · Sep 23, 2026, 06:35 AM UTC

      Our Engineering team continues to assess and work on the WordPress security vulnerabilities across our hosting fleet. A new critical vulnerability, CVE-2026-87902, has been disclosed. WordPress 7.1.2 includes the security fix for this vulnerability. Recommended Action for Customers We strongly advise all customers managing WordPress installations to update to WordPress version 7.1.2 immediately. We will continue to monitor the situation closely and provide further updates as new information becomes available.

    • resolved · Sep 25, 2026, 07:19 PM UTC

      As part of our proactive security efforts, Nexcess System Engineers scanned our fleet and automatically upgraded WordPress installations where possible to the appropriate patched versions. Automated update attempts were unsuccessful for some websites due to site-specific errors. Customers with websites that were unable to be upgraded should receive a ticket identifying the server and path to the website. All customers are strongly encouraged to confirm the Wordpress version for all of the websites, including those in staging or development, have been updated to the latest minor version of Wordpress released on September 22nd in order to protect the website from this exploit. For additional information, please refer to the official WordPress security announcements: https://wordpress.org/news/2026/09/wordpress-7-1-2-release/ https://wordpress.org/documentation/wordpress-version/version-7-1-2/ If you have any questions or need assistance with the update process, please contact our Support team. You can reach us through the following channels: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We appreciate your patience and understanding as we work to secure your services.

    Latest: As part of our proactive security efforts, Nexcess System Engineers scanned our fleet and automatically upgraded WordPress installations where possible to the appropriate patched v…

  3. Resolved 17h 58m
    Started Sep 16, 2026, 09:14 AM UTC · Resolved Sep 17, 2026, 03:13 AM UTC
    TicketsChats
    Timeline · 2 updates
    • investigating · Sep 16, 2026, 09:14 AM UTC

      We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution. As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible. We will provide further updates as more information becomes available.

    • resolved · Sep 17, 2026, 03:13 AM UTC

      The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer seeing ongoing impact. Support case access and case management functionality have returned to normal. We apologize for the disruption and any delays this may have caused.

    Latest: The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expecte…

  4. Resolved 5h 43m
    Started Sep 12, 2026, 08:12 AM UTC · Resolved Sep 12, 2026, 01:56 PM UTC
    us-midwest-2
    Timeline · 3 updates
    • investigating · Sep 12, 2026, 08:12 AM UTC

      We are currently investigating a performance issue affecting a subset of our cloudhosts, cloudhost-4892688.us-midwest-2.nxcli.net and cloudhost-4892180.us-midwest-2.nxcli.net, in the US-Midwest-2 region. Customers may experience slowness or degraded performance, and there is a potential for service interruption while the issue is being investigated. Our systems engineers have been engaged and are working to identify the cause and restore normal performance as quickly as possible. We appreciate your patience. If you have any questions or concerns, please contact us via live chat or case.

    • monitoring · Sep 12, 2026, 08:35 AM UTC

      Our engineers have successfully recovered the impacted cloudhosts. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed

    • resolved · Sep 12, 2026, 01:56 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 9h 55m
    Started Sep 09, 2026, 11:31 AM UTC · Resolved Sep 09, 2026, 09:27 PM UTC
    us-midwest-1
    Timeline · 4 updates
    • investigating · Sep 09, 2026, 11:31 AM UTC

      Our Engineers are investigating an interruption in service affecting cloudhost-9412708-us-midwest-1-nxcli-net and cloudhost-10309510.us-midwest-1.nxcli.net. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

    • identified · Sep 09, 2026, 11:50 AM UTC

      The issue has been identified, and our teams are actively working toward a resolution. We will provide further updates as more information becomes available. Thank you for your patience.

    • monitoring · Sep 09, 2026, 11:54 AM UTC

      Our engineers have successfully recovered the service on the impacted cloudhost. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.

    • resolved · Sep 09, 2026, 09:27 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Nexcess outage history

14 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Nexcess outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 38 components checked every 5 minutes
64incidents recorded
58last 12 months
19last 90 days
4 daystypical duration, 12 months

The longest incident in the last year, StyleSmuggler Vulnerability – Magento & Adobe Commerce on September 5, 2026, ran for 51 days. 50 maintenance windows announced in the same period.

Most affected components, last 12 months

  • us-midwest-19
  • Customer Portal8
  • us-midwest-28
  • us-west-17
  • Platform Updates / Other5

Latest incidents

Outage history

Past 90 days · 19 incidents View full outage history →