Nexcess incident
Service Interruption - cloudhost-162094.uk-south-2.nxcli.net
Nexcess experienced a minor incident on July 28, 2025 affecting uk-south-2, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 11:51 AM UTC
We are currently investigating a networking issue affecting the server cloudhost-162094.uk-south-2.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
- monitoring Jul 28, 2025, 12:53 PM UTC
Our Engineering team has implemented a fix to restore service, and the affected system is now online and stable. We are continuing to monitor the environment closely to ensure ongoing stability. We sincerely appreciate your patience during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
- resolved Jul 29, 2025, 12:09 PM UTC
We continued to monitor the environment closely and can confirm that the system remains stable and fully operational. This incident has now been resolved. We sincerely appreciate your patience and understanding throughout the process. If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.