Nexcess experienced a minor incident on September 9, 2025 affecting Help Center, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2025, 05:15 PM UTC
We are experiencing an issue affecting access to our official website, Nexcess.net. Our engineering team is actively investigating and working to restore full availability quickly. We will provide an update as soon as more information becomes available. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
- monitoring Sep 09, 2025, 05:41 PM UTC
The issue affecting access to Nexcess.net has been resolved, and the site is now accessible. Our engineering team has implemented a fix and is closely monitoring to ensure stability. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
- resolved Sep 09, 2025, 07:12 PM UTC
This incident has been resolved.