Nexcess experienced a minor incident on July 29, 2025 affecting us-west-1, lasting 6d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2025, 04:26 PM UTC
We are currently investigating a networking issue affecting a subset of our us-west-1 servers. Nexcess systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience. If you have any questions or concerns. Please contact us via live chat or case.
- monitoring Jul 29, 2025, 05:31 PM UTC
Our Engineering team has implemented a fix to restore services, and the affected systems are now online and stable. We are continuing to monitor the environment closely to ensure ongoing stability. We sincerely appreciate your patience during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
- resolved Aug 04, 2025, 04:32 PM UTC
We continued to monitor the environment closely and can confirm that the system remains stable and fully operational. This incident has now been resolved. We sincerely appreciate your patience and understanding throughout the process. If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.