Nexcess incident
Service Disruption – Websites Behind Cloudflare Are Down
Nexcess experienced a critical incident on November 18, 2025 affecting Customer Portal, lasting 8h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 11:49 AM UTC
We are currently experiencing an issue affecting access to our official website (nexcess.net), customer portal (portal.nexcess.net), and websites routed through Cloudflare. Our engineering team is actively investigating the cause and working to restore full availability as quickly as possible. We will share additional updates as soon as more information becomes available. Thank you for your patience and understanding. If you need assistance, please reach out via live chat or open a support case.
- investigating Nov 18, 2025, 12:17 PM UTC
We are currently aware of a Cloudflare-related outage that may cause connectivity issues or downtime for customers' sites using Cloudflare services. Cloudflare is actively working to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience and understanding.
- investigating Nov 18, 2025, 12:36 PM UTC
Cloudflare’s Global Network has been experiencing an incident affecting services across multiple regions. As a quick update, we’re now seeing signs of recovery. However, customers using Cloudflare may still notice higher-than-normal error rates while their team continues to work on fully resolving the issue. We’re monitoring the situation closely and will keep this space updated.
- investigating Nov 18, 2025, 01:28 PM UTC
As a status update - Cloudflare team have made changes that have allowed several Cloudflare services to recover. We're still seeing intermittent flapping for Cloudflare services. We will keep a close eye on the progress made by Cloudflare and will keep this space updated as they continue to work towards resolution.
- investigating Nov 18, 2025, 02:19 PM UTC
The Cloudflare team is continuing to work on restoring service for application services customers. We will closely monitor Cloudflare's progress and update the status as they work towards a resolution.
- monitoring Nov 18, 2025, 02:52 PM UTC
A fix has been implemented by Cloudflare, and affected sites appear to be recovering. We believe the incident is now resolved. We will continue to monitor for any errors to ensure all services are fully back to normal and will follow Cloudflare’s ongoing updates.
- monitoring Nov 18, 2025, 04:40 PM UTC
Websites using Cloudflare services now appear to be fully recovered after Cloudflare implemented their fix, and we are no longer seeing any new site-down reports related to this incident. We will continue to monitor Cloudflare’s updates and will update the status if we notice any new issues being reported.
- monitoring Nov 18, 2025, 04:51 PM UTC
Websites using Cloudflare services now appear to be largely recovered after Cloudflare implemented their fix, and we are no longer seeing any new site-down reports related to this incident. However, according to Cloudflare’s updates, they are still observing reports of intermittent errors and are working to clear the remaining issues. We will continue to monitor Cloudflare’s updates and will provide status updates if any new issues are reported.
- resolved Nov 18, 2025, 08:05 PM UTC
Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency issues. This incident has been resolved.