Nexcess experienced a notice incident on December 5, 2025, lasting 7h 19m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 05, 2025, 09:22 AM UTC
Cloudflare is currently investigating issues affecting the Cloudflare Dashboard and related APIs. Customers using the Dashboard or Cloudflare APIs may experience failed requests or see error messages. We are monitoring the progress being made by the Cloudflare team and will keep this space updated.
- monitoring Dec 05, 2025, 09:28 AM UTC
Cloudflare team has implemented a fix and resolved the issue. We are monitoring the results.
- monitoring Dec 05, 2025, 09:58 AM UTC
A change made to the way Cloudflare’s Web Application Firewall parses requests caused Cloudflare’s network to be unavailable for several minutes this morning (ET hours). We are continuing to see stability, and we will keep this space updated as we receive further information from the Cloudflare team.
- resolved Dec 05, 2025, 04:41 PM UTC
Cloudflare has reverted the change to their Web Application Firewall that caused the brief network disruption earlier today. Since the rollback, we have not observed any further issues. For more details about the incident, please refer to Cloudflare’s official post: https://blog.cloudflare.com/5-december-2025-outage/ If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.