Nexcess incident
Service interruption on cloudhost-1298340.us-midwest-1.nxcli.net
Nexcess experienced a minor incident on August 2, 2025 affecting us-midwest-1, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2025, 02:18 PM UTC
We have encountered an issue with cloudhost-1298340.us-midwest-1.nxcli.net. Our engineers have identified the issue and are working on resolving the issue at this time.
- identified Aug 02, 2025, 02:28 PM UTC
Our teams have identified a distributed denial of service attack (DDoS) on cloudhost-1298340-us-midwest-1-nxcli-net. Our network engineers have implemented mitigation, but we are still observing minor interruptions with the node. We will provide another update as soon as more information becomes available. We appreciate your patience as our networking teams work to mitigate the DDoS. If you have any further questions or concerns, please feel free to reach out to us at [email protected] or call us at 866-639-2377, 1-313-279-0722 (international)
- monitoring Aug 02, 2025, 02:35 PM UTC
We successfully stopped the attack. However, we have added extra mitigation to reduce the attack and are continuing to monitor. We appreciate your patience as our networking teams work to mitigate the DDoS. If you have any further questions or concerns, please feel free to contact us at [email protected] or call us at 866-639-2377, 1-313-279-0722 (international).
- monitoring Aug 02, 2025, 03:19 PM UTC
This issue has been resolved, but we continue monitoring the situation.
- resolved Aug 04, 2025, 04:31 PM UTC
We continued to monitor the environment closely and can confirm that the system remains stable and fully operational. This incident has now been resolved. We sincerely appreciate your patience and understanding throughout the process. If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.