Nexcess experienced a critical incident on November 18, 2025 affecting Web Services and SSH/FTP, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 09:23 PM UTC
We're currently experiencing delays with new Managed Application installations due to a disruption with GitHub's HTTP services. GitHub is actively working to resolve the issue. We will share additional updates as soon as more information becomes available. Thank you for your patience and understanding. If you need assistance, please reach out via live chat or open a support case.
- identified Nov 18, 2025, 09:32 PM UTC
Update: GitHub has identified the likely cause of the incident and is working on a fix. We will share additional updates as soon as more information becomes available.
- monitoring Nov 18, 2025, 10:05 PM UTC
GitHub has rolled out a fix, and all services are now operational. We will continue to monitor and update the status page with further information as needed.
- resolved Nov 18, 2025, 10:59 PM UTC
This incident has been resolved. Services are now fully operational, and no further impact has been observed.