Nexcess experienced a minor incident on October 3, 2025 affecting au-south-1, lasting 19h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2025, 06:21 AM UTC
We are currently investigating an issue affecting the following Cloudhosts. Our team is actively working to identify the cause and will provide further updates as soon as more information becomes available. cloudhost-11217617.au-south-1.nxcli.net cloudhost-1713889.au-south-1.nxcli.net cloudhost-76003.au-south-1.nxcli.net cloudhost-10575788.au-south-1.nxcli.net cloudhost-4901904.au-south-1.nxcli.net cloudhost-4530115.au-south-1.nxcli.net cloudhost-13439865.au-south-1.nxcli.net cloudhost-12993575.au-south-1.nxcli.net cloudhost-10691386.au-south-1.nxcli.net cloudhost-67388.au-south-1.nxcli.net
- identified Oct 03, 2025, 08:22 AM UTC
Our Data Centre Operations team has identified the issue and is working towards a resolution. We will continue to keep this page updated as soon as more information becomes available.
- monitoring Oct 03, 2025, 10:22 AM UTC
Our team has resolved the issue and we are monitoring to ensure continued stability. The service has remained stable since it recovered about an hour ago.
- resolved Oct 04, 2025, 01:37 AM UTC
This incident has been resolved.