Nexcess incident
Planned Maintenance Extended - cloudhost-6963373.us-midwest-1.nxcli.net
Nexcess experienced a minor incident on October 15, 2025 affecting us-midwest-1, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 11:28 AM UTC
Early this morning, at 03:00 AM, we began planned Maintenance on the following cloudhost: cloudhost-6963373.us-midwest-1.nxcli.net This maintenance was initially expected to last 3–5 hours, but is currently taking longer than planned. Our engineers are actively working to complete the Maintenance as soon as possible. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.
- resolved Oct 15, 2025, 02:38 PM UTC
The planned maintenance has been completed. All sites are up, and all servers are stable. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected]