Nexcess Outage History

We are currently investigating a service-impacting issue affecting the server cloudhost-1189763.au-south-1.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible. We appreciate your patience and understanding while we work to resolve this issue. If you have any questions or concerns, please don't hesitate to contact us via live chat or by opening a support case.

On July 17th Wordpress.org announced two critical remote code execution (RCE) vulnerabilities commonly known as WP2Shell. These vulnerabilities exist in Wordpress Core and allow an unauthenticated request to execute arbitrary code on the target website. Customers running the Wordpress versions below are strongly advised to upgrade to latest version shown as soon as possible: Wordpress 6.8.x; fixed in 6.8.6 WordPress 6.9.x; fixed in 6.9.5 WordPress 7.0.x; fixed in 7.0.2 WordPress 7.1 beta, fixed in 7.1 beta2 Source: https://wordpress.org/news/2026/07/wordpress-7-0-2-release/

We have encountered an issue with a CloudHost, and our engineers have identified the cause. The team is actively working towards a resolution. We understand the impact this may have and will continue to provide updates here as progress is made. In the meantime, if you have any questions, please do not hesitate to contact our Support team via chat or email.

Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure. We will be sending communications to any affected customers as we work to apply the necessary mitigations. Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.

Our team has identified a subset of Cloudhost outages in the US-Midwest region and is actively investigating the issue. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at [email protected] or via Live Chat.

Our team has identified a subset of Cloudhost outages in the US-Midwest-1 region and is actively investigating the issue. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at [email protected] or via Live Chat.

Our Engineers are investigating an interruption in service affecting the cloudhost: cloudhost-5012850.us-midwest-2.nxcli.net. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

We are currently experiencing an issue affecting a subset of services on a KVM. Our engineers have detected the problem and are actively working to restore full functionality as quickly as possible. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a support case

We have been made aware of an incident that is affecting Let's Encrypt. The third party SSL provider is currently not issuing SSL certificates as they investigate the issue further. More information is available at at Let's Encrypts status page here: https://letsencrypt.status.io/ If you have any additional questions please reach out to our support team and we will be happy to assist

We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible. This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period. If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide updates as progress is made.

We have been alerted to a DDoS attack targeting cloudhost-1743976.uk-south-2.nxcli.net. Our network engineers are currently engaged and actively working on mitigation measures to minimize impact and restore normal service stability. We will provide further updates as more information becomes available and mitigation progresses. If you have any questions or concerns, please feel free to reach out to us at [email protected] or via Live Chat.

We are currently experiencing an issue affecting two cloud host servers in the US-Midwest region. Our internal teams are actively investigating and working to restore services. We will continue to provide updates here as more information becomes available. We appreciate your patience. If you have any questions or concerns, please contact us at [email protected] or via Live Chat.

We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal is functioning as expected. Our team is actively investigating the issue. We will share additional updates as they become available. If you need immediate assistance, please submit your request through the portal or contact us via chat. We appreciate your patience and understanding as we work to restore normal service. Thank you.

We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal continues to function as expected. After initial signs of recovery, we have observed that the issue persists. This has been confirmed as related to an ongoing disruption with Salesforce’s Email-to-Case functionality, which may prevent some cases from being created successfully. Our team is actively monitoring the situation and working with Salesforce for further updates. If you experience any issues or need immediate assistance, please contact us via chat or submit a case through the portal. We appreciate your patience and understanding. Thank you.

Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser. We are actively working on this and will keep this space updated as we make progress.

Our teams have identified multiple Cloudhost outages in the Midwest-1 region. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available. We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at [email protected] or via Live chat.

We are aware of recent reports regarding a potential unrestricted file upload vulnerability, commonly referred to as “PolyShell”, affecting Magento and Adobe Commerce. At this time, our teams are actively reviewing our environment to assess any potential impact and determine whether any systems/customer sites may be affected. We will provide further updates as more information becomes available. If you have any questions or concerns. You can reach us through the following channels: Live Chat: https://my.nexcess.net/ Email: Nexcess Support

We are currently investigating an issue affecting the ClamAV service, where clamd restarts may fail due to a problematic signature update. Our System Engineering team is actively working to identify the root cause and implement a fix. This issue may affect Maldet scans and cause mail delivery failures if the ClamAV service is not running.

We are currently investigating a service interruption affecting servers in our US-Midwest-2 Data Center. Our dedicated Engineering teams are engaged and are working to restore service as quickly as possible. We will provide further updates as they become available. Affected services : cloudhost-4428571.us-midwest-2.nxcli.net cloudhost-4486445.us-midwest-2.nxcli.net cloudhost-4428478.us-midwest-2.nxcli.net cloudhost-4486490.us-midwest-2.nxcli.net If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.

Our Engineering team has identified the cause of the service interruption affecting a subset of servers in our US-Midwest-2 Data Center. The team is actively working to implement a resolution and restore full service as quickly as possible. We will continue to provide updates as more information becomes available. If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.