Nexcess Outage History

We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible. This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period. If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide updates as progress is made.

We have been alerted to a DDoS attack targeting cloudhost-1743976.uk-south-2.nxcli.net. Our network engineers are currently engaged and actively working on mitigation measures to minimize impact and restore normal service stability. We will provide further updates as more information becomes available and mitigation progresses. If you have any questions or concerns, please feel free to reach out to us at [email protected] or via Live Chat.

We are currently experiencing an issue affecting two cloud host servers in the US-Midwest region. Our internal teams are actively investigating and working to restore services. We will continue to provide updates here as more information becomes available. We appreciate your patience. If you have any questions or concerns, please contact us at [email protected] or via Live Chat.

We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal is functioning as expected. Our team is actively investigating the issue. We will share additional updates as they become available. If you need immediate assistance, please submit your request through the portal or contact us via chat. We appreciate your patience and understanding as we work to restore normal service. Thank you.

We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal continues to function as expected. After initial signs of recovery, we have observed that the issue persists. This has been confirmed as related to an ongoing disruption with Salesforce’s Email-to-Case functionality, which may prevent some cases from being created successfully. Our team is actively monitoring the situation and working with Salesforce for further updates. If you experience any issues or need immediate assistance, please contact us via chat or submit a case through the portal. We appreciate your patience and understanding. Thank you.

Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment. These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security. These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks. While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites If you have any questions or concerns, please reach out to us through the following channels: Live Chat: https://my.nexcess.net/ Email: [email protected] We will continue to share updates as these enhancements are completed.

Our engineering teams have made significant progress in implementing additional security enhancements related to the Magento "PolyShell" unrestricted file upload vulnerability. At this stage, we are nearing completion of all planned mitigation efforts across our managed environment. The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation. While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure. If you have any questions or need assistance, please reach out to us through chat or via case. We will provide further updates if any additional actions are required.

We are continuing to investigate this issue.

Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser. We are actively working on this and will keep this space updated as we make progress.

Our teams have identified multiple Cloudhost outages in the Midwest-1 region. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available. We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at [email protected] or via Live chat.

We are aware of recent reports regarding a potential unrestricted file upload vulnerability, commonly referred to as “PolyShell”, affecting Magento and Adobe Commerce. At this time, our teams are actively reviewing our environment to assess any potential impact and determine whether any systems/customer sites may be affected. We will provide further updates as more information becomes available. If you have any questions or concerns. You can reach us through the following channels: Live Chat: https://my.nexcess.net/ Email: Nexcess Support

We are currently investigating an issue affecting the ClamAV service, where clamd restarts may fail due to a problematic signature update. Our System Engineering team is actively working to identify the root cause and implement a fix. This issue may affect Maldet scans and cause mail delivery failures if the ClamAV service is not running.

We are currently investigating a service interruption affecting servers in our US-Midwest-2 Data Center. Our dedicated Engineering teams are engaged and are working to restore service as quickly as possible. We will provide further updates as they become available. Affected services : cloudhost-4428571.us-midwest-2.nxcli.net cloudhost-4486445.us-midwest-2.nxcli.net cloudhost-4428478.us-midwest-2.nxcli.net cloudhost-4486490.us-midwest-2.nxcli.net If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.

Our Engineering team has identified the cause of the service interruption affecting a subset of servers in our US-Midwest-2 Data Center. The team is actively working to implement a resolution and restore full service as quickly as possible. We will continue to provide updates as more information becomes available. If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.

We are currently investigating a connectivity issue affecting servers in the UK South 2 region and internal DNS resolvers. This may result in DNS resolution failures and impact connectivity to containers and APIs configured on customer sites. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible. Need help? You can chat with us or create a ticket through my.nexcess.net. We appreciate your patience and understanding while we work to stabilize connectivity. Thank you.

Our engineering and Networking teams are continuing to investigate the issue affecting servers in the UK South 2 region. We are currently observing intermittent connectivity latency, which may cause sites and servers to respond slowly and impact connectivity. The containers and APIs configured on customer sites might fail to connect. The team is actively working to identify the root cause and restore normal service as quickly as possible. We appreciate your patience and understanding while we work to stabilize connectivity. Thank you.

We are currently experiencing an issue affecting a subset of services on a KVM. Our engineers have detected the problem and are actively working to restore full functionality as quickly as possible. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a support case.

We have been made aware of a critical vulnerability, CVE-2026-27384, affecting versions equal to or less than 2.9.1, of the WordPress W3 Total Cache plugin. Recommended Action We strongly encourage all clients to update any sites running versions 2.9.1 or older to the patched version 2.9.2 immediately. Current Status Exploit Availability: There are currently no known public Proof of Concept (PoC) exploits for this vulnerability. Our team is assessing the impact on our managed sites and evaluating the deployment of necessary patches across our managed systems. We will provide further updates as they become available. If you have any questions or require assistance with the update, please reach out to our support team.

We are currently observing degraded performance, primarily due to a network error affecting a subset of Elasticsearch containers within the us-midwest-2 region. Our team is actively investigating and working to resolve the issue as swiftly as possible. We will provide further updates here as progress is made. In the meantime, if you have any questions or believe your Elasticsearch containers may not be operating as expected, please do not hesitate to contact Support.

We are currently investigating an issue affecting multiple cloud hosts in our US-Midwest-2 region. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.

We are continuing to investigate this issue.

We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status. Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.