- Detected by Pingoru
- May 18, 2026, 04:25 PM UTC
- Resolved
- May 18, 2026, 04:25 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 18, 2026, 04:25 PM UTC
Between 10:30 UTC and 13:32 UTC on May 16th, some customers in the US and EU regions may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false alert notifications for impacted data related to a service interruption involving a 3rd party cloud provider. The cloud provider resolved the service interruption and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 12:06 AM UTC
- Resolved
- May 15, 2026, 01:45 AM UTC
- Duration
- 1h 38m
Affected: Alerts : USAPM : USAuto-Telemetry with Pixie : USAWS Lambda Integration : USBrowser : USDashboards : USIncident Intelligence : USInfrastructure : USInfrastructure Integrations : USLogs : USLookout : USMobile : USOpen Instrumentation : USProactive Detection : USServerless : USSynthetics : US
Timeline · 4 updates
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investigating May 15, 2026, 12:06 AM UTC
We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
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investigating May 15, 2026, 12:42 AM UTC
We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
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monitoring May 15, 2026, 01:16 AM UTC
We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
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resolved May 15, 2026, 01:45 AM UTC
Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 12:49 PM UTC
- Resolved
- Apr 13, 2026, 03:17 PM UTC
- Duration
- 2h 27m
Timeline · 6 updates
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investigating Apr 13, 2026, 12:44 PM UTC
We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
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investigating Apr 13, 2026, 12:49 PM UTC
We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
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investigating Apr 13, 2026, 12:55 PM UTC
We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
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investigating Apr 13, 2026, 01:58 PM UTC
We are continuing to investigate an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. Technical teams are actively engaged and are exploring mitigation steps to address the issue. Data ingest and alert notifications are not impacted by this interruption.
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investigating Apr 13, 2026, 02:41 PM UTC
We are still investigating an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. We continue to work on the issue and understand root cause. We will continue to provide updates as we have more information to share, or by 3:30 PM UTC.
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resolved Apr 13, 2026, 03:17 PM UTC
Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 09:51 AM UTC
- Resolved
- Apr 09, 2026, 08:46 PM UTC
- Duration
- 10h 55m
Affected: Synthetics : US
Timeline · 5 updates
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investigating Apr 09, 2026, 09:51 AM UTC
Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.
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identified Apr 09, 2026, 12:28 PM UTC
We have identified the issue and working on a solution
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monitoring Apr 09, 2026, 02:05 PM UTC
Our team has now issued a fix and are monitoring the issue.
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monitoring Apr 09, 2026, 04:48 PM UTC
Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
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resolved Apr 09, 2026, 08:46 PM UTC
Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 05:22 AM UTC
- Resolved
- Mar 24, 2026, 10:31 AM UTC
- Duration
- 5h 9m
Timeline · 3 updates
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investigating Mar 24, 2026, 05:22 AM UTC
Some customers in the US and EU regions may experience discrepancies in NRComputeusage and NRConsumption usage values
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investigating Mar 24, 2026, 06:02 AM UTC
We are continuing to investigate an issue where some customers in the US and EU regions may experience discrepancies in NRComputeusage and NRConsumption usage values
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resolved Mar 24, 2026, 10:31 AM UTC
Between 2026-03-24 05:22:07 UTC and 2026-03-24 08:21:09 UTC on March Tuesday, some customers in the US/EU region may have experienced discrepancies in the NrComputeUsage and NRCompute usage values We have investigated and resolved a service interruption and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 03:52 PM UTC
- Resolved
- Mar 20, 2026, 04:10 PM UTC
- Duration
- 17m
Timeline · 4 updates
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investigating Mar 20, 2026, 03:52 PM UTC
We are investigating a service interruption where some customers in the US region with Azure integrations may experience 5xx errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
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investigating Mar 20, 2026, 03:53 PM UTC
We are investigating a service interruption where some customers in the US region with Azure integrations may experience 5xx errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
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investigating Mar 20, 2026, 03:59 PM UTC
We are seeing recovery for Azure integrations at this time. Some customers in the US region with Azure integrations may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
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resolved Mar 20, 2026, 04:10 PM UTC
We have resolved this service interruption and impacted services have returned to normal operation. Between 15:10 UTC and 16:08 UTC, some customers in the US region with Azure integrations may have experiencde errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 05:54 PM UTC
- Resolved
- Apr 09, 2026, 01:52 AM UTC
- Duration
- 21d 7h
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 04:28 PM UTC
- Resolved
- Mar 12, 2026, 02:21 AM UTC
- Duration
- 8d 9h
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 12:19 AM UTC
- Resolved
- Mar 03, 2026, 02:59 AM UTC
- Duration
- 2h 40m
Timeline · 6 updates
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investigating Mar 03, 2026, 12:19 AM UTC
Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
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investigating Mar 03, 2026, 12:21 AM UTC
Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
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investigating Mar 03, 2026, 12:36 AM UTC
We are continuing to investigate an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
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investigating Mar 03, 2026, 01:02 AM UTC
We are still investigating the an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have been seeing signs of recovery, and will continue to provide updates until services are restored to normal operations.
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monitoring Mar 03, 2026, 02:28 AM UTC
We continue to see signs of recovery as we monitor impacted services. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will continue to provide updates until services return to normal operations.
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resolved Mar 03, 2026, 02:59 AM UTC
We resolved this service interruption and impacted services have returned to normal operation. Between 00:11 UTC and 02:45 UTC on March 3rd, 2026, some customers may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for impacted data.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 07:06 AM UTC
- Resolved
- Mar 02, 2026, 09:42 AM UTC
- Duration
- 2h 36m
Timeline · 3 updates
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investigating Mar 02, 2026, 07:06 AM UTC
Some customers in the US and EU region may experience delay in executing synthetics monitors
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investigating Mar 02, 2026, 07:35 AM UTC
We have engaged our Cloud provider to assist with further investigation and are evaluating additional mitigation efforts.
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resolved Mar 02, 2026, 09:42 AM UTC
Between 06:56 UTC and 08:44 UTC on March 02nd some customers in the US or EU region may have experienced Delay in executing synthetics monitors .We have investigated and resolved this service interruption and impacted services have returned to normal operations
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 10:06 AM UTC
- Resolved
- Feb 18, 2026, 10:06 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Feb 18, 2026, 10:06 AM UTC
Between 09:20 UTC and 09:44 UTC on Wed Feb 18 2026, some customers in the USEU region may have experienced delayed data in queries, charts, and dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 04:20 PM UTC
- Resolved
- Feb 05, 2026, 05:22 PM UTC
- Duration
- 1h 2m
Timeline · 3 updates
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investigating Feb 05, 2026, 04:20 PM UTC
We are currently investigating an issue causing errors with Distributed Tracing
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monitoring Feb 05, 2026, 04:40 PM UTC
Our Team has now issued a fix and are monitoring the issue.
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resolved Feb 05, 2026, 05:22 PM UTC
Between 15:15 UTC and 16:30 UTC some customers may have experienced an issue with Distributed Tracing.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 10:23 PM UTC
- Resolved
- Jan 22, 2026, 12:46 AM UTC
- Duration
- 2h 23m
Timeline · 4 updates
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investigating Jan 21, 2026, 10:23 PM UTC
We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.
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investigating Jan 21, 2026, 10:53 PM UTC
We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.
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identified Jan 22, 2026, 12:00 AM UTC
We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.
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resolved Jan 22, 2026, 12:46 AM UTC
We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.
Read the full incident report →
- Detected by Pingoru
- Jan 12, 2026, 03:21 PM UTC
- Resolved
- Jan 12, 2026, 06:10 PM UTC
- Duration
- 2h 48m
Affected: APM : EuropeAlerts : USAlerts : EuropeAPM : USBrowser : EuropeInfrastructure : USInfrastructure : EuropeAuto-Telemetry with Pixie : USLogs : USAWS Lambda Integration : USLogs : EuropeBrowser : USMobile : EuropeInfrastructure Agent : USInfrastructure Agent : EuropeDashboards : USNRQL : EuropeLog API : USLog API : EuropeServerless : EuropeIncident Intelligence : USMetric API : USMetric API : EuropeInfrastructure : USSynthetics : EuropeInfrastructure : EuropeOTLP API : USOTLP API : EuropeInfrastructure Integrations : USInfrastructure Integrations : EuropeLogs : USLogs : EuropeLookout : USMobile : USOpen Instrumentation : USProactive Detection : USServerless : USSynthetics : US
Timeline · 5 updates
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investigating Jan 12, 2026, 03:21 PM UTC
We are currently investing an issue causing timeouts/query lag in NRDB
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investigating Jan 12, 2026, 03:22 PM UTC
We are continuing to investigate this issue.
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investigating Jan 12, 2026, 03:53 PM UTC
We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.
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identified Jan 12, 2026, 05:36 PM UTC
Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We are seeing recovery from mitigating actions and will continue to provide updates until services have been restored to normal operation.
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resolved Jan 12, 2026, 06:10 PM UTC
Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC. Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2025, 11:30 PM UTC
- Resolved
- Dec 19, 2025, 02:21 AM UTC
- Duration
- 2h 51m
Affected: Infrastructure : USInfrastructure : Europe
Timeline · 6 updates
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investigating Dec 18, 2025, 11:30 PM UTC
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
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investigating Dec 18, 2025, 11:52 PM UTC
Some customers in the US and EU region may experience false loss of signal alert notifications.
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investigating Dec 19, 2025, 12:23 AM UTC
We are continuing to investigate this issue.
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investigating Dec 19, 2025, 01:00 AM UTC
We are continuing to investigate this issue.
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monitoring Dec 19, 2025, 01:56 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 19, 2025, 02:21 AM UTC
Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 11:48 AM UTC
- Resolved
- Nov 19, 2025, 12:52 PM UTC
- Duration
- 1h 3m
Affected: APM Agent : EuropeBrowser Agent : EuropeEvent API : EuropeIncident Intelligence API : EuropeInfrastructure Agent : EuropeLog API : EuropeMetric API : EuropeMobile Agent : EuropeOTLP API : EuropeTrace API : EuropeSynthetics : Europe
Timeline · 5 updates
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investigating Nov 19, 2025, 11:48 AM UTC
We are investigating an issue with data ingest
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identified Nov 19, 2025, 12:16 PM UTC
We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.
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monitoring Nov 19, 2025, 12:19 PM UTC
Some customers in the EU region have reported recovery of data ingest.
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monitoring Nov 19, 2025, 12:34 PM UTC
Some customers in the EU region have reported recovery of data ingest.
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resolved Nov 19, 2025, 12:52 PM UTC
Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:34 PM UTC
- Resolved
- Nov 18, 2025, 08:19 PM UTC
- Duration
- 7h 45m
Timeline · 4 updates
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investigating Nov 18, 2025, 12:34 PM UTC
Some customers in the EU region may experience difficulty logging into New Relic accounts. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https:support.newrelic.comscontact-new-relic-support-form.
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identified Nov 18, 2025, 02:15 PM UTC
We have engaged our cloud provider to assist with further investigation and are evaluating additional mitigation efforts. Some customers in the EU region may continue experience difficulty with the New Relic UI. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https:support.newrelic.comscontact-new-relic-support-form.
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monitoring Nov 18, 2025, 03:23 PM UTC
We have put in place mitigations for an issue with a Cloud Provider which has been causing UI issues for customers in the EU region. We will continue to monitor the situation while our Cloud Provider is working on a fix. If you continue to experience issues and are unable to access In-App support, please reach out to our Support team through this form: https:support.newrelic.comscontact-new-relic-support-form.
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resolved Nov 18, 2025, 08:19 PM UTC
Between 11:46 UTC and 15:48 UTC on November 18th, 2025, some customers in the EU region may have experienced issues loading New Relic UI. The service interruption was investigated and resolved with our cloud provider and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 08:40 AM UTC
- Resolved
- Oct 20, 2025, 09:33 PM UTC
- Duration
- 12h 53m
Affected: Synthetics : USSynthetics : Europe
Timeline · 8 updates
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identified Oct 20, 2025, 08:40 AM UTC
Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, and delayed or missing data in synthetics and cloud.
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identified Oct 20, 2025, 08:45 AM UTC
Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, and delayed or missing data in synthetics and cloud.
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identified Oct 20, 2025, 09:14 AM UTC
Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, delays in Entity events appearing in customer account
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monitoring Oct 20, 2025, 11:56 AM UTC
We have engaged our Cloud provider to assist with further investigation and have implemented additional mitigation efforts. Which should lead to full recovery in synthetics and some recovery in Cloud. However some customers may still experience some delays in entity events appearing.
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monitoring Oct 20, 2025, 12:13 PM UTC
We have engaged our Cloud provider to assist with further investigation and have implemented additional mitigation efforts. Which has lead to full recovery in synthetics and some recovery in Cloud. However some customers may still experience some delays in entity events appearing.
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monitoring Oct 20, 2025, 05:54 PM UTC
We have been able to confirm an ongoing network interruption with our cloud provider. As a result, some customers in the US and EU regions may experience intermittent irregularities for some features including synthetics, infinite tracing, cloud integrations, mobile symbolication and crash events, and entity relationships. We will provide our next update at 20:00 UTC or upon significant change.
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monitoring Oct 20, 2025, 07:57 PM UTC
We are seeing signs of recovery for impacted services as our cloud provider continues to resolve the ongoing network interruption. We will continue to monitor the situation and provide updates as more information is available.
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resolved Oct 20, 2025, 09:33 PM UTC
Affected New Relic services have returned to normal operations following the resolution of the cloud provider network interruption. Our teams preliminary investigation indicates that New Relic ingest systems continued to function as expected throughout the interruption; however, data availability may differ depending on the configuration of each customer environment and their dependency on affected cloud provider services.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2025, 10:42 PM UTC
- Resolved
- Sep 26, 2025, 10:42 PM UTC
- Duration
- —
Timeline · 1 update
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monitoring Sep 26, 2025, 10:42 PM UTC
Sep 26, 22:42 UTC Resolved - Between 21:48 UTC and 22:36 UTC on September 26, Friday, some customers in the US & EU region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations. To prevent our customers from receiving a high volume of false positive alert notifications, we temporarily suppressed notifications for affected data between 22:11 UTC and 22:30 UTC.
Read the full incident report →
Notice September 25, 2025 - Detected by Pingoru
- Sep 25, 2025, 04:15 PM UTC
- Resolved
- Sep 25, 2025, 04:15 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 25, 2025, 04:15 PM UTC
Between 15:11 UTC and 15:38 UTC on September 25th, some customers in the EU region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. There was no impact to data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2025, 12:52 PM UTC
- Resolved
- Sep 09, 2025, 03:15 PM UTC
- Duration
- 2h 22m
Affected: Synthetics : US
Timeline · 5 updates
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investigating Sep 09, 2025, 12:52 PM UTC
We are currently investigating a service interruption impacting our Synthetics checks.
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investigating Sep 09, 2025, 01:14 PM UTC
Our team continues to investigate the service interruption. Some customers in the US region will see impacted Synthetic checks.
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identified Sep 09, 2025, 02:15 PM UTC
The issue has been identified and our team and working to implement a fix.
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monitoring Sep 09, 2025, 02:50 PM UTC
The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery
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resolved Sep 09, 2025, 03:15 PM UTC
Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2025, 02:21 PM UTC
- Resolved
- Sep 08, 2025, 02:41 PM UTC
- Duration
- 19m
Affected: APM Agent : USAPM : USBrowser Agent : USBrowser : US
Timeline · 3 updates
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investigating Sep 08, 2025, 02:21 PM UTC
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
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investigating Sep 08, 2025, 02:34 PM UTC
We are investigating an issue with the summary page not loading for APM and Browser for some customers. Please continue to monitor this page for updates.
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resolved Sep 08, 2025, 02:41 PM UTC
Between 14:05 UTC and 14:25 UTC on September 8, some customers in the US region may have experienced an issue with the summary page not loading for APM and Browser. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2025, 11:49 AM UTC
- Resolved
- Sep 02, 2025, 01:15 PM UTC
- Duration
- 1h 26m
Affected: Metric API : Europe
Timeline · 6 updates
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investigating Sep 02, 2025, 11:49 AM UTC
We are investigating an issue with delay in data related to Metrics and Tags
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investigating Sep 02, 2025, 11:49 AM UTC
We are investigating an issue with delay in data related to Metrics and Tags
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investigating Sep 02, 2025, 12:15 PM UTC
We are investigating an issue with delay in data related to Metrics and Tags
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investigating Sep 02, 2025, 12:26 PM UTC
Some customers in the EU region may experience delay in viewing Metrics and Tag Data.
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monitoring Sep 02, 2025, 01:06 PM UTC
Some customers in the EU region have reported recovery in data related to Metrics and Tags.
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resolved Sep 02, 2025, 01:15 PM UTC
Between 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2025, 06:08 PM UTC
- Resolved
- Sep 06, 2025, 10:30 PM UTC
- Duration
- 8d 4h
Timeline · 1 update
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monitoring Sep 06, 2025, 10:30 PM UTC
Sep 6, 22:30 UTC Completed - The scheduled maintenance has been completed. Sep 6, 22:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 29, 18:08 UTC Scheduled - We intend to perform maintenance on Saturday, September 6th from 22:00 UTC to 22:30 UTC (or Saturday, September 6th from 15:00 PDT to 15:30 PDT). Customers in the US & EU regions can expect a short service interruption at some point during this timeframe which may include anomalies for New Relic as described below: - inability to render the New Relic UI - inability to complete new sign ups or modify account structures. Please note, we do not anticipate impact to data ingest or alert notifications at this time. All further updates will be posted here on our status page.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2025, 03:00 PM UTC
- Resolved
- Aug 07, 2025, 03:42 PM UTC
- Duration
- 41m
Affected: Dashboards : USDashboards : Europe
Timeline · 5 updates
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investigating Aug 07, 2025, 03:00 PM UTC
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
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investigating Aug 07, 2025, 03:06 PM UTC
Some customers in the US and EU regions may be experiencing delayed golden signal data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
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identified Aug 07, 2025, 03:17 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Aug 07, 2025, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 07, 2025, 03:42 PM UTC
Between 13:51 UTC and 15:20 UTC, some customers in the US and EU region may have experienced errors sending golden signal data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
Read the full incident report →
