New Relic incident

Metrics Delay for Some GCP and AWS EU Accounts

Minor Resolved View vendor source →

New Relic experienced a minor incident on September 2, 2025 affecting Metric API : Europe, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 11:49 AM UTC
Resolved
Sep 02, 2025, 01:15 PM UTC
Duration
1h 26m
Detected by Pingoru
Sep 02, 2025, 11:49 AM UTC

Affected components

Metric API : Europe

Update timeline

  1. investigating Sep 02, 2025, 11:49 AM UTC

    We are investigating an issue with delay in data related to Metrics and Tags

  2. investigating Sep 02, 2025, 11:49 AM UTC

    We are investigating an issue with delay in data related to Metrics and Tags

  3. investigating Sep 02, 2025, 12:15 PM UTC

    We are investigating an issue with delay in data related to Metrics and Tags

  4. investigating Sep 02, 2025, 12:26 PM UTC

    Some customers in the EU region may experience delay in viewing Metrics and Tag Data.

  5. monitoring Sep 02, 2025, 01:06 PM UTC

    Some customers in the EU region have reported recovery in data related to Metrics and Tags.

  6. resolved Sep 02, 2025, 01:15 PM UTC

    Between 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interruption and impacted services have returned to normal operations.