New Relic experienced a minor incident on September 9, 2025 affecting Synthetics : US, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2025, 12:52 PM UTC
We are currently investigating a service interruption impacting our Synthetics checks.
- investigating Sep 09, 2025, 01:14 PM UTC
Our team continues to investigate the service interruption. Some customers in the US region will see impacted Synthetic checks.
- identified Sep 09, 2025, 02:15 PM UTC
The issue has been identified and our team and working to implement a fix.
- monitoring Sep 09, 2025, 02:50 PM UTC
The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery
- resolved Sep 09, 2025, 03:15 PM UTC
Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations.