New Relic experienced a minor incident on January 21, 2026, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 21, 2026, 10:23 PM UTC
We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.
- investigating Jan 21, 2026, 10:53 PM UTC
We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.
- identified Jan 22, 2026, 12:00 AM UTC
We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.
- resolved Jan 22, 2026, 12:46 AM UTC
We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.