New Relic incident

APM and Browser Summary Page Irregularities in US Region

Minor Resolved View vendor source →

New Relic experienced a minor incident on September 8, 2025 affecting APM Agent : US and APM : US and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 02:21 PM UTC
Resolved
Sep 08, 2025, 02:41 PM UTC
Duration
19m
Detected by Pingoru
Sep 08, 2025, 02:21 PM UTC

Affected components

APM Agent : USAPM : USBrowser Agent : USBrowser : US

Update timeline

  1. investigating Sep 08, 2025, 02:21 PM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Sep 08, 2025, 02:34 PM UTC

    We are investigating an issue with the summary page not loading for APM and Browser for some customers. Please continue to monitor this page for updates.

  3. resolved Sep 08, 2025, 02:41 PM UTC

    Between 14:05 UTC and 14:25 UTC on September 8, some customers in the US region may have experienced an issue with the summary page not loading for APM and Browser. We have investigated and resolved this service interruption and impacted services have returned to normal operations.