New Relic Outage History

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New Relic had 49 outages in the last 2 years totaling 112h 25m of downtime — averaging 2 incidents per month.

There were 49 New Relic outages since July 6, 2024 totaling 112h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.newrelic.com

Notice June 12, 2025

Widespread Internet Disruptions impacting New Relic Services

Detected by Pingoru
Jun 12, 2025, 07:31 PM UTC
Resolved
Jun 12, 2025, 08:58 PM UTC
Duration
1h 27m
Timeline · 3 updates
  1. investigating Jun 12, 2025, 07:31 PM UTC

    Starting at 17:53 UTC, some customers in the US and EU regions may experience timeouts, irregularities, and delays in their chart data related to a global outage happening across industry cloud providers.

  2. identified Jun 12, 2025, 08:17 PM UTC

    We are continuing to investigate this interruption with our cloud providers. We are seeing recovery of some impacted services and are taking action to mitigate impact where possible.

  3. resolved Jun 12, 2025, 08:58 PM UTC

    Between 17:54 UTC and 20:22 UTC, some customers in the US and EU region may have experienced various irregularities for data availability and alert notifications. Impacted services have returned to normal operations, following the recovery of our dependent cloud provider systems.

Read the full incident report →

Notice May 25, 2025

Data and Alert Irregularities in the US Region

Detected by Pingoru
May 25, 2025, 08:52 PM UTC
Resolved
May 25, 2025, 08:52 PM UTC
Duration
—
Affected: APM : USAPM Agent : USBrowser : USBrowser Agent : USMobile : USMobile Agent : US
Timeline · 1 update
  1. resolved May 25, 2025, 08:52 PM UTC

    Beginning at 20:07 to 20:49 May 25 UTC, some customers in the US region may have experienced delayed APM, Browser, Mobile data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 20:36 to 20:48 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor May 25, 2025

APM Data and Alert Irregularities in the US Region

Detected by Pingoru
May 25, 2025, 01:34 AM UTC
Resolved
May 25, 2025, 03:00 AM UTC
Duration
1h 26m
Affected: APM : USAPM Agent : US
Timeline · 4 updates
  1. identified May 25, 2025, 01:34 AM UTC

    Some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

  2. identified May 25, 2025, 02:08 AM UTC

    Beginning at 01:00 May 25 UTC some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

  3. identified May 25, 2025, 02:19 AM UTC

    Beginning at 01:00 May 25 UTC some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have reduced the latency at this point and are investigating further. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

  4. resolved May 25, 2025, 03:00 AM UTC

    Beginning at 01:00 and 02:58 May 25 UTC, some customers in the US region may have experienced delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 01:32 to 02:58 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor May 24, 2025

APM Dashboards lag in US region, no impact to alerts

Detected by Pingoru
May 24, 2025, 06:09 AM UTC
Resolved
May 24, 2025, 07:45 AM UTC
Duration
1h 36m
Affected: APM Agent : US
Timeline · 3 updates
  1. identified May 24, 2025, 06:09 AM UTC

    Some customers in the US region may be experiencing delayed APM data in dashboards.

  2. investigating May 24, 2025, 07:11 AM UTC

    Starting 04:35 May 24 UTC some customers in the US region may experience delayed APM data in dashboards. We have reduced the latency at this point and are investigating further.

  3. resolved May 24, 2025, 07:45 AM UTC

    Between 04:35 May 24 UTC and 07:34 May 24 UTC some customers in the US region may have experienced delayed APM data in dashboards. We have resolved this interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor April 16, 2025

UI Irregularities and Alert Degradation in US Region

Detected by Pingoru
Apr 16, 2025, 02:58 PM UTC
Resolved
Apr 16, 2025, 04:51 PM UTC
Duration
1h 52m
Affected: APM : USAlerts : USAPM : USInfrastructure : USDashboards : USInfrastructure : USInfrastructure Integrations : US
Timeline · 7 updates
  1. investigating Apr 16, 2025, 01:46 PM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. identified Apr 16, 2025, 01:53 PM UTC

    We have identified the issue and are working on a fix for the issue.

  3. identified Apr 16, 2025, 02:43 PM UTC

    Starting at around 13:00 UTC on the 16/04/2025, a subset of customers may be experiencing missed alerts and delayed data affecting dashboards, UI's and API queries. The primary issue triggering the incident has been identified and is in the process of being remediated.

  4. identified Apr 16, 2025, 02:58 PM UTC

    Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are seeing recovery of some impacted services and are continuing to monitor.

  5. investigating Apr 16, 2025, 04:13 PM UTC

    Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

  6. monitoring Apr 16, 2025, 04:14 PM UTC

    Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

  7. resolved Apr 16, 2025, 04:51 PM UTC

    Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert notifications for related data. We have resolved this interruption and impacted services have returned to normal operations.

Read the full incident report →

Major March 18, 2025

Data Irregularities in the EU Region

Detected by Pingoru
Mar 18, 2025, 06:50 PM UTC
Resolved
Mar 18, 2025, 07:36 PM UTC
Duration
45m
Affected: APM Agent : EuropeBrowser Agent : EuropeEvent API : EuropeIncident Intelligence API : EuropeInfrastructure Agent : EuropeLog API : EuropeMetric API : EuropeMobile Agent : EuropeOTLP API : EuropeTrace API : EuropeSynthetics : Europe
Timeline · 6 updates
  1. investigating Mar 18, 2025, 06:50 PM UTC

    We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

  2. monitoring Mar 18, 2025, 06:55 PM UTC

    We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

  3. investigating Mar 18, 2025, 06:57 PM UTC

    We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

  4. investigating Mar 18, 2025, 06:58 PM UTC

    We are continuing to investigate this issue.

  5. identified Mar 18, 2025, 07:05 PM UTC

    The issue has been identified and a fix is being implemented.

  6. resolved Mar 18, 2025, 07:36 PM UTC

    Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Notice March 8, 2025

Brief Alert Degradation in EU Region

Detected by Pingoru
Mar 08, 2025, 10:17 PM UTC
Resolved
Mar 08, 2025, 10:41 PM UTC
Duration
24m
Affected: APM : EuropeBrowser : EuropeInfrastructure : EuropeLogs : EuropeMobile : EuropeNRQL : EuropeServerless : EuropeSynthetics : Europe
Timeline · 3 updates
  1. investigating Mar 08, 2025, 10:17 PM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. identified Mar 08, 2025, 10:21 PM UTC

    We are investigating a brief service interruption impacting alerts for select EU accounts. The issue has been mitigated while we investigate and no further actions are required by customers as we work to resolve this.

  3. resolved Mar 08, 2025, 10:41 PM UTC

    We resolved this service interruption and impacted services have returned to normal operation. Between 09:40 UTC and 09:45 UTC on March 8th, some customers in the EU region may have experienced missed/delayed alerts or false loss of signal alerts.

Read the full incident report →

Notice March 8, 2025

Degraded Query Functionality in the US Region

Detected by Pingoru
Mar 08, 2025, 09:09 PM UTC
Resolved
Mar 08, 2025, 10:15 PM UTC
Duration
1h 5m
Affected: APM : USAPM Agent : USAlerts : USAPM : USBrowser : USBrowser Agent : USInfrastructure : USEvent API : USAuto-Telemetry with Pixie : USLogs : USAWS Lambda Integration : USIncident Intelligence API : USBrowser : USMobile : USInfrastructure Agent : USDashboards : USNRQL : USLog API : USServerless : USIncident Intelligence : USMetric API : USSynthetics : USInfrastructure : USMobile Agent : USOTLP API : USInfrastructure Integrations : USLogs : USTrace API : USLookout : USSynthetics : USMobile : USOpen Instrumentation : USProactive Detection : USServerless : USSynthetics : US
Timeline · 5 updates
  1. investigating Mar 08, 2025, 09:09 PM UTC

    We are investigating a service interruption impacting data from query responses which may be affecting some customers in the US region. No data drops have been observed at this time and no further actions are required by customers as we work to resolve this.

  2. investigating Mar 08, 2025, 09:20 PM UTC

    We have determined the service interruption has not impacted ingest or alerts but has to do with serving live queries. We are continuing to investigate and thank you for your patience while we work through this issue.

  3. investigating Mar 08, 2025, 09:46 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 08, 2025, 10:05 PM UTC

    The incident is now in recovery with data ingest and alerting unaffected.

  5. resolved Mar 08, 2025, 10:15 PM UTC

    We resolved this service interruption and impacted services have returned to normal operation. Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced missing data from live edge NRDB queries. Data ingest and alerts were not affected.

Read the full incident report →

Minor March 5, 2025

Android Mobile Application Issues - US and EU Region

Detected by Pingoru
Mar 05, 2025, 08:02 AM UTC
Resolved
Mar 05, 2025, 08:02 AM UTC
Duration
—
Affected: Mobile : USMobile : Europe
Timeline · 6 updates
  1. investigating Mar 05, 2025, 07:40 AM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Mar 05, 2025, 07:43 AM UTC

    New users are unable to login to Android application for the first time.

  3. identified Mar 05, 2025, 07:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 05, 2025, 07:50 AM UTC

    A fix has been implemented and monitoring the results.

  5. monitoring Mar 05, 2025, 07:52 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 05, 2025, 08:02 AM UTC

    Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor March 3, 2025

Delays for APM Timeslice Data in Charts & Dashboards - US Region

Detected by Pingoru
Mar 03, 2025, 12:50 PM UTC
Resolved
Mar 03, 2025, 01:10 PM UTC
Duration
19m
Affected: APM Agent : US
Timeline · 3 updates
  1. investigating Mar 03, 2025, 12:50 PM UTC

    We are investigating a potential service interruption that may impact some customers. Some customers may experience Delay in APM timeslices dashboards.

  2. identified Mar 03, 2025, 12:56 PM UTC

    The issue has been identity and a fix is being implemented.

  3. resolved Mar 03, 2025, 01:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 18, 2024

UI Irregularities

Detected by Pingoru
Dec 18, 2024, 09:18 AM UTC
Resolved
Dec 18, 2024, 09:47 AM UTC
Duration
29m
Timeline · 4 updates
  1. investigating Dec 18, 2024, 09:18 AM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Dec 18, 2024, 09:24 AM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  3. investigating Dec 18, 2024, 09:34 AM UTC

    Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time. If you would like to create a support case linked to this issue please send an email to [email protected] and a support case will be created for you.

  4. resolved Dec 18, 2024, 09:47 AM UTC

    Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor December 10, 2024

Dashboard Creation Issues - US and EU region

Detected by Pingoru
Dec 10, 2024, 10:50 AM UTC
Resolved
Dec 10, 2024, 11:17 AM UTC
Duration
26m
Affected: Dashboards : USDashboards : Europe
Timeline · 4 updates
  1. investigating Dec 10, 2024, 10:50 AM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Dec 10, 2024, 10:53 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 10, 2024, 10:57 AM UTC

    We are investigating an issue that may impact the creation of new dashboards for customer accounts in the US and EU regions

  4. resolved Dec 10, 2024, 11:17 AM UTC

    Between 10:20 UTC and 11:00 UTC on December 10th, some customers in the US and EU regions may have experienced issues creating new dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor December 5, 2024

Delayed alert notifications for the EU region

Detected by Pingoru
Dec 05, 2024, 11:20 PM UTC
Resolved
Dec 06, 2024, 02:19 AM UTC
Duration
2h 59m
Affected: APM : EuropeBrowser : EuropeInfrastructure : EuropeLogs : EuropeMobile : EuropeNRQL : EuropeServerless : EuropeSynthetics : Europe
Timeline · 5 updates
  1. investigating Dec 05, 2024, 11:20 PM UTC

    Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.

  2. investigating Dec 05, 2024, 11:25 PM UTC

    Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time. We are continuing to investigate this issue.

  3. investigating Dec 06, 2024, 12:23 AM UTC

    We are continuing to investigate an issue where some customers in the EU region may experience delayed alert notifications. Data ingest is not impacted at this time.

  4. identified Dec 06, 2024, 01:35 AM UTC

    The issue has been identified and a fix is being implemented. Some customers in the EU region may experience delayed or missing alert notifications. Data ingest is not impacted at this time.

  5. resolved Dec 06, 2024, 02:19 AM UTC

    Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Major December 5, 2024

APM UI Irregularities

Detected by Pingoru
Dec 05, 2024, 09:38 AM UTC
Resolved
Dec 05, 2024, 10:38 AM UTC
Duration
59m
Affected: APM : US
Timeline · 3 updates
  1. investigating Dec 05, 2024, 09:38 AM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Dec 05, 2024, 09:42 AM UTC

    We are investigating a potential service interruption that may impact some customers. Some customers may be experiencing issues with APM monitoring/tools not displaying data. Please continue to monitor this page for updates.

  3. resolved Dec 05, 2024, 10:38 AM UTC

    Between 07:20 UTC and 10:25 UTC on Dec 05, some customers may have experience issue with APM monitoring/tools not displaying data We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor December 2, 2024

Alerts UI Irregularities - US region

Detected by Pingoru
Dec 02, 2024, 11:00 PM UTC
Resolved
Dec 03, 2024, 12:34 AM UTC
Duration
1h 33m
Affected: Alerts : US
Timeline · 2 updates
  1. investigating Dec 02, 2024, 11:00 PM UTC

    Some customers in the US region may experience issues creating or editing alert conditions through the New Relic UI or API. Data ingest and alert notifications are not impacted at this time. We are investigating and will continue to provide updates here as more information is available.

  2. resolved Dec 03, 2024, 12:34 AM UTC

    Between 20:48 UTC and 22:34 UTC, some customers in the US region may have experienced issues creating or editing alert conditions through the New Relic UI or API. This issue has been resolved and impacted services have returned to normal operation. Data ingest and alert notifications were not impacted.

Read the full incident report →

Minor November 8, 2024

Alert Destinations UI Irregularities - US Region

Detected by Pingoru
Nov 08, 2024, 03:49 PM UTC
Resolved
Nov 08, 2024, 04:25 PM UTC
Duration
36m
Affected: Alerts : US
Timeline · 3 updates
  1. investigating Nov 08, 2024, 03:49 PM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Nov 08, 2024, 03:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 08, 2024, 04:25 PM UTC

    Between 13:56 UTC and 16:16 UTC on November 8th, some customers in the US region may have experienced a persistent error after visiting the ‘Destinations’ tab within the Alerts UI. Alert notifications were not impacted This issue has been resolved and impacted services have returned to normal operations.

Read the full incident report →

Minor November 1, 2024

Data Processing and Alerts Delays in EU Region

Detected by Pingoru
Nov 01, 2024, 01:09 AM UTC
Resolved
Nov 01, 2024, 03:11 AM UTC
Duration
2h 2m
Affected: APM : EuropeBrowser : EuropeInfrastructure : EuropeLogs : EuropeMobile : EuropeDashboards : EuropeNRQL : EuropeServerless : EuropeSynthetics : Europe
Timeline · 5 updates
  1. investigating Nov 01, 2024, 01:09 AM UTC

    Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data. We are investigating this interruption and have escalated to our cloud provider.

  2. investigating Nov 01, 2024, 01:41 AM UTC

    We are continuing to investigate this interruption with our cloud provider.

  3. identified Nov 01, 2024, 02:09 AM UTC

    Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.

  4. monitoring Nov 01, 2024, 02:34 AM UTC

    We are seeing signs of recovery and will continue to monitor affected services.

  5. resolved Nov 01, 2024, 03:11 AM UTC

    Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The interruption with our cloud provider has been resolved and affected services have returned to normal operations.

Read the full incident report →

Notice October 31, 2024

Delayed alert notifications for US Region

Detected by Pingoru
Oct 31, 2024, 07:15 AM UTC
Resolved
Oct 31, 2024, 07:15 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 31, 2024, 08:21 AM UTC

    Between 07:03 UTC and 07:15 UTC on October 31st, some customers in the US region may have experienced delayed or missing alert notifications. This issue has been resolved and impacted services have returned to normal operations.

Read the full incident report →

Minor September 27, 2024

Intermittent API and UI Irregularities - US and EU Region

Detected by Pingoru
Sep 27, 2024, 06:13 AM UTC
Resolved
Sep 27, 2024, 10:24 AM UTC
Duration
4h 10m
Affected: APM : USAPM Agent : USAlerts : USAlerts : EuropeAPM : USBrowser : USAPM : EuropeBrowser Agent : USInfrastructure : USEvent API : USAuto-Telemetry with Pixie : USAuto-Telemetry with Pixie : EuropeLogs : USAWS Lambda Integration : USAWS Lambda Integration : EuropeIncident Intelligence API : USBrowser : USMobile : USBrowser : EuropeInfrastructure Agent : USDashboards : USDashboards : EuropeNRQL : USLog API : USServerless : USIncident Intelligence : USMetric API : USIncident Intelligence : EuropeSynthetics : USInfrastructure : USInfrastructure : EuropeMobile Agent : USOTLP API : USInfrastructure Integrations : USInfrastructure Integrations : EuropeLogs : USLogs : EuropeTrace API : USLookout : USLookout : EuropeSynthetics : USMobile : USMobile : EuropeOpen Instrumentation : USOpen Instrumentation : EuropeProactive Detection : USProactive Detection : EuropeServerless : USServerless : EuropeSynthetics : USSynthetics : Europe
Timeline · 8 updates
  1. investigating Sep 27, 2024, 06:13 AM UTC

    Some customers in the US region may be experiencing login Irregularities in the US region

  2. investigating Sep 27, 2024, 06:29 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 27, 2024, 06:44 AM UTC

    Some customers in the US region may have experienced intermittent Login issues to create support cases and irregularities in the New Relic UI, Mobile, Synthetics Monitors and alerts notifications

  4. investigating Sep 27, 2024, 07:22 AM UTC

    We are investigating intermittent connectivity issues between some New Relic services. Customers in the US and EU regions may be experiencing intermittent issues rendering the New Relic UI and connecting to various APIs. Customers in the US region may be experiencing intermittent latency for data processing for some data types, resulting in delayed or false alert notifications.

  5. investigating Sep 27, 2024, 07:25 AM UTC

    We are continuing to investigate this issue.

  6. investigating Sep 27, 2024, 07:56 AM UTC

    We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services.

  7. investigating Sep 27, 2024, 08:33 AM UTC

    We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services. We will provide our next update at 16:00 UTC or upon significant change.

  8. resolved Sep 27, 2024, 10:24 AM UTC

    We have confirmed an interruption for one of our cloud providers resulting in intermittent network connectivity issues for various New Relic services. The issue has been resolved.

Read the full incident report →

Critical August 3, 2024

New Relic UI Irregularities in US/EU Region

Detected by Pingoru
Aug 03, 2024, 07:09 PM UTC
Resolved
Aug 03, 2024, 11:44 PM UTC
Duration
4h 35m
Affected: Alerts : USAlerts : EuropeAPM : USAPM : EuropeAuto-Telemetry with Pixie : USAuto-Telemetry with Pixie : EuropeAWS Lambda Integration : USAWS Lambda Integration : EuropeBrowser : USBrowser : EuropeDashboards : USDashboards : EuropeIncident Intelligence : USIncident Intelligence : EuropeInfrastructure : USInfrastructure : EuropeInfrastructure Integrations : USInfrastructure Integrations : EuropeLogs : USLogs : EuropeLookout : USLookout : EuropeMobile : USMobile : EuropeOpen Instrumentation : USOpen Instrumentation : EuropeProactive Detection : USProactive Detection : EuropeServerless : USServerless : EuropeSynthetics : USSynthetics : Europe
Timeline · 12 updates

Read the full incident report →

Minor July 17, 2024

Browser Data and Alert Delays in US region

Detected by Pingoru
Jul 17, 2024, 09:51 PM UTC
Resolved
Jul 17, 2024, 10:18 PM UTC
Duration
27m
Affected: Browser : USBrowser Agent : USBrowser : US
Timeline · 2 updates
  1. investigating Jul 17, 2024, 09:51 PM UTC

    Some customers may be experiencing issues with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false alert notifications, alerts are temporarily suppressed for impacted customers.

  2. resolved Jul 17, 2024, 10:18 PM UTC

    Between 21:30 UTC and 22:12 UTC on July 17th, some customers in the US region may have experienced with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor July 6, 2024

Delayed Synthetics check results

Detected by Pingoru
Jul 06, 2024, 07:00 PM UTC
Resolved
Jul 06, 2024, 08:34 PM UTC
Duration
1h 34m
Affected: Synthetics : EuropeSynthetics : Europe
Timeline · 4 updates
  1. investigating Jul 06, 2024, 08:16 PM UTC

    Some customers in the EU region may experience delayed Synthetics check results and delayed alert notifications.

  2. identified Jul 06, 2024, 08:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 06, 2024, 08:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 06, 2024, 08:34 PM UTC

    Between 19:00 UTC and 20:20 UTC on July 6th, some customers in the EU region may have experienced delayed Synthetics check results and delayed alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →