New Relic incident

Data Irregularities - EU Region

Minor Resolved View vendor source →

New Relic experienced a minor incident on November 19, 2025 affecting APM Agent : Europe and Browser Agent : Europe and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 11:48 AM UTC
Resolved
Nov 19, 2025, 12:52 PM UTC
Duration
1h 3m
Detected by Pingoru
Nov 19, 2025, 11:48 AM UTC

Affected components

APM Agent : EuropeBrowser Agent : EuropeEvent API : EuropeIncident Intelligence API : EuropeInfrastructure Agent : EuropeLog API : EuropeMetric API : EuropeMobile Agent : EuropeOTLP API : EuropeTrace API : Europe

Update timeline

  1. investigating Nov 19, 2025, 11:48 AM UTC

    We are investigating an issue with data ingest

  2. identified Nov 19, 2025, 12:16 PM UTC

    We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.

  3. monitoring Nov 19, 2025, 12:19 PM UTC

    Some customers in the EU region have reported recovery of data ingest.

  4. monitoring Nov 19, 2025, 12:34 PM UTC

    Some customers in the EU region have reported recovery of data ingest.

  5. resolved Nov 19, 2025, 12:52 PM UTC

    Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations