New Relic experienced a major incident on March 3, 2026, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 03, 2026, 12:19 AM UTC
Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
- investigating Mar 03, 2026, 12:21 AM UTC
Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
- investigating Mar 03, 2026, 12:36 AM UTC
We are continuing to investigate an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
- investigating Mar 03, 2026, 01:02 AM UTC
We are still investigating the an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have been seeing signs of recovery, and will continue to provide updates until services are restored to normal operations.
- monitoring Mar 03, 2026, 02:28 AM UTC
We continue to see signs of recovery as we monitor impacted services. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will continue to provide updates until services return to normal operations.
- resolved Mar 03, 2026, 02:59 AM UTC
We resolved this service interruption and impacted services have returned to normal operation. Between 00:11 UTC and 02:45 UTC on March 3rd, 2026, some customers may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for impacted data.