New Relic experienced a minor incident on August 7, 2025 affecting Dashboards : US and Dashboards : Europe, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2025, 03:00 PM UTC
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
- investigating Aug 07, 2025, 03:06 PM UTC
Some customers in the US and EU regions may be experiencing delayed golden signal data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
- identified Aug 07, 2025, 03:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 07, 2025, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2025, 03:42 PM UTC
Between 13:51 UTC and 15:20 UTC, some customers in the US and EU region may have experienced errors sending golden signal data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.