Resolved after 2 hours 51 minutes, affecting Infrastructure : US and Infrastructure : Europe, on December 18, 2025.
Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Affected components
Update timeline
- investigating Dec 18, 2025, 11:30 PM UTC
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
- investigating Dec 18, 2025, 11:52 PM UTC
Some customers in the US and EU region may experience false loss of signal alert notifications.
- investigating Dec 19, 2025, 12:23 AM UTC
We are continuing to investigate this issue.
- investigating Dec 19, 2025, 01:00 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 19, 2025, 01:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2025, 02:21 AM UTC
Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
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