New Relic incident

Synthetics Manager

Resolved after 10 hours 55 minutes, affecting Synthetics : US, on April 9, 2026.

resolved Apr 09, 2026, 08:46 PM UTC

Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Started
Apr 09, 2026, 09:51 AM UTC
Resolved
Apr 09, 2026, 08:46 PM UTC
Duration
10h 55m
Detected by Pingoru
Apr 09, 2026, 09:51 AM UTC

Affected components

Synthetics : US

Update timeline

  1. investigating Apr 09, 2026, 09:51 AM UTC

    Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.

  2. identified Apr 09, 2026, 12:28 PM UTC

    We have identified the issue and working on a solution

  3. monitoring Apr 09, 2026, 02:05 PM UTC

    Our team has now issued a fix and are monitoring the issue.

  4. monitoring Apr 09, 2026, 04:48 PM UTC

    Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

  5. resolved Apr 09, 2026, 08:46 PM UTC

    Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

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