New Relic experienced a minor incident on April 9, 2026 affecting Synthetics : US, lasting 10h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2026, 09:51 AM UTC
Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.
- identified Apr 09, 2026, 12:28 PM UTC
We have identified the issue and working on a solution
- monitoring Apr 09, 2026, 02:05 PM UTC
Our team has now issued a fix and are monitoring the issue.
- monitoring Apr 09, 2026, 04:48 PM UTC
Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
- resolved Apr 09, 2026, 08:46 PM UTC
Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.