Resolved after 20 minutes, affecting Neon Pay, on April 4, 2025.
We identified what appeared to be a charging outage, but upon further investigation, we have confirmed that charging is and has been fully operational. Our incident response policy was initiated prematurely, and we apologize for any alarm or confusion our human error may have caused.
Affected components
Update timeline
- investigating Apr 04, 2025, 03:25 PM UTC
We are currently investigating an issue causing most charges to fail. We will update this page as soon as we have more information.
- resolved Apr 04, 2025, 03:45 PM UTC
We identified what appeared to be a charging outage, but upon further investigation, we have confirmed that charging is and has been fully operational. Our incident response policy was initiated prematurely, and we apologize for any alarm or confusion our human error may have caused.
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