Neon One incident

Intermittent slowdowns and outage

Resolved after 50 minutes, affecting Arts People, on September 26, 2025.

resolved Sep 26, 2025, 05:56 PM UTC

Beginning around 7:00PM CT and ending around 7:50pm CT on 9/25/25, the Arts People application experienced slow downs and periods of outage for customers on public and admin pages. We identified the root cause, implemented a fix, and have been monitoring to ensure that the issue is resolved. Further preventative measures are being taken to reduce issues of this kind. We apologize for any inconvenience this may have caused you.

Started
Sep 26, 2025, 12:00 AM UTC
Resolved
Sep 26, 2025, 12:50 AM UTC
Duration
50m
Detected by Pingoru
Sep 26, 2025, 12:00 AM UTC

Affected components

Arts People

Update timeline

  1. identified Sep 26, 2025, 05:56 PM UTC

    Arts People application experiencing slow downs and periods of outage for customers on public and admin pages. We identified the root cause and are implementing a fix.

  2. resolved Sep 26, 2025, 05:56 PM UTC

    Beginning around 7:00PM CT and ending around 7:50pm CT on 9/25/25, the Arts People application experienced slow downs and periods of outage for customers on public and admin pages. We identified the root cause, implemented a fix, and have been monitoring to ensure that the issue is resolved. Further preventative measures are being taken to reduce issues of this kind. We apologize for any inconvenience this may have caused you.

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