Resolved after 2 days, affecting Neon Pay and Neon CRM and 1 more, on April 22, 2025.
A fix has been implemented. We will continue to monitor the situation.
Affected components
Neon PayNeon CRMArts PeopleNeon Websites
Update timeline
- identified Apr 22, 2025, 04:06 PM UTC
This morning, our Text Message Multi-Factor Authentication partner reported an incident involving delivery delays to multiple text message providers. Our provider is working with their carrier partners to resolve this issue. We will post updates as soon as they become available.
- monitoring Apr 22, 2025, 06:05 PM UTC
A fix has been implemented. We will continue to monitor the situation.
- resolved Apr 24, 2025, 05:04 PM UTC
This incident has been resolved.
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