Resolved after 18 hours 56 minutes, affecting Neon CRM, on August 18, 2025.
We've identified the cause of these intermittent reporting issues as our scheduled annual system maintenance. The maintenance is now complete, and all reporting functions have been restored. We are taking steps to ensure our maintenance process avoids this in the future.
Affected components
Update timeline
- investigating Aug 18, 2025, 07:37 PM UTC
We've received reports that some clients are experiencing intermittent error messages while running reports. We are urgently investigating the issue.
- monitoring Aug 18, 2025, 08:39 PM UTC
We are currently addressing each instance that was impacted. We will continue to monitor the issue. If you experience any error messages when running reports, please reach out to our support team.
- resolved Aug 19, 2025, 02:33 PM UTC
We've identified the cause of these intermittent reporting issues as our scheduled annual system maintenance. The maintenance is now complete, and all reporting functions have been restored. We are taking steps to ensure our maintenance process avoids this in the future.
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