Resolved after 5 hours 7 minutes, affecting Neon Pay and Neon CRM and 1 more, on October 3, 2025.
We are continuing to monitor this issue. We're seeing ongoing reports of a 404 error upon login - however, users can click "Go to Home" to proceed with login. Please use this path temporarily as we fix this remaining issue.
Affected components
Update timeline
- identified Oct 03, 2025, 02:41 PM UTC
We are currently fixing an issue causing some users to be unable to log in to https://app.neonsso.com/login to access their Neon One applications. We are expecting brief downtime for user login while we release a fix for this issue. Front end forms and payments are not impacted.
- monitoring Oct 03, 2025, 03:10 PM UTC
A fix has been implemented for admin login issues. 429 errors are now resolved. We will continue to monitor to ensure errors do not reoccur.
- monitoring Oct 03, 2025, 03:46 PM UTC
We are continuing to monitor this issue. We're seeing ongoing reports of a 404 error upon login - however, users can click "Go to Home" to proceed with login. Please use this path temporarily as we fix this remaining issue.
- resolved Oct 03, 2025, 07:48 PM UTC
This incident has been resolved.
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