Resolved after 1 hour 53 minutes, affecting Neon CRM, on August 10, 2025.
After further monitoring, no additional issues have been reported. The incident has been resolved. Thanks for your patience!
Affected components
Update timeline
- investigating Aug 10, 2025, 06:29 PM UTC
Neon CRM is experiencing a disruption with its email service. Users have reported an inability to send emails. We are investigating this issue and will provide updates as we work towards resolution.
- investigating Aug 10, 2025, 06:30 PM UTC
We are continuing to investigate this issue.
- identified Aug 10, 2025, 07:08 PM UTC
Our team has identified the cause of this issue and is working towards a resolution. We will continue to provide updates as we address the problem.
- monitoring Aug 10, 2025, 07:39 PM UTC
We've identified the issue and implemented a fix. Currently, we are monitoring to ensure no further action is needed.
- resolved Aug 10, 2025, 08:22 PM UTC
After further monitoring, no additional issues have been reported. The incident has been resolved. Thanks for your patience!
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