Mux experienced a major incident on September 18, 2025 affecting Mux Video - VOD and Mux Video - Live, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Mux Video - VODMux Video - Live
Update timeline
- investigating Sep 18, 2025, 04:37 PM UTC
We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.
- identified Sep 18, 2025, 05:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 18, 2025, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 18, 2025, 05:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 18, 2025, 07:46 PM UTC
This incident has been resolved.