Mux Outage History

Started Oct 21, 2026, 10:21 PM UTC· resolved Oct 21, 2026, 11:47 PM UTC

1. investigating Oct 21, 2026, 10:21 PM UTC

   We are experiencing some latency in collecting beacons, beginning 22:04 UTC. Investigation is underway.

2. monitoring Oct 21, 2026, 10:51 PM UTC

   The system has recovered at 22:28 UTC and we are monitoring the results.

3. resolved Oct 21, 2026, 11:47 PM UTC

   This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.

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Started Oct 21, 2026, 09:30 PM UTC· resolved Oct 21, 2026, 10:04 PM UTC

1. investigating Oct 21, 2026, 09:30 PM UTC

   We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.

2. identified Oct 21, 2026, 09:31 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 21, 2026, 09:40 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Oct 21, 2026, 09:40 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Oct 21, 2026, 10:04 PM UTC

   This incident has been resolved.

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Started Oct 09, 2026, 11:04 PM UTC· resolved Oct 10, 2026, 12:05 AM UTC

1. investigating Oct 09, 2026, 11:04 PM UTC

   From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.

2. investigating Oct 09, 2026, 11:04 PM UTC

   We are continuing to investigate this issue.

3. monitoring Oct 09, 2026, 11:21 PM UTC

   The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.

4. resolved Oct 10, 2026, 12:05 AM UTC

   This incident has been resolved.

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Started Oct 05, 2026, 07:44 PM UTC· resolved Oct 05, 2026, 10:47 PM UTC

1. investigating Oct 05, 2026, 07:44 PM UTC

   We are investigating elevated error rates affecting Direct Uploads. Some customers may have experienced failures when creating or uploading to direct upload URLs

2. monitoring Oct 05, 2026, 08:31 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Oct 05, 2026, 08:32 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Oct 05, 2026, 10:47 PM UTC

   This incident has been resolved.

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Started Sep 24, 2026, 05:37 PM UTC· resolved Sep 24, 2026, 06:21 PM UTC

1. investigating Sep 24, 2026, 05:37 PM UTC

   We are currently investigating elevated webhook delivery times. Beginning at 16:40 UTC, some webhooks are being delivered with a delay of approximately 5 minutes. Video processing, playback, and API requests are not affected, and no webhook events are being dropped — delayed events will still be delivered. We will provide an update as soon as we have more information.

2. identified Sep 24, 2026, 05:44 PM UTC

   We have identified the cause of the elevated webhook delivery times. An issue in one of our internal database clusters introduced a delay in the pipeline that queues webhook events, resulting in delivery delays beginning at 16:40 UTC. Video processing, playback, and API requests are unaffected, and no events have been lost — delayed webhooks are still being delivered. Delivery times are beginning to recover.

3. monitoring Sep 24, 2026, 05:51 PM UTC

   Webhook delivery times have returned to normal. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.We have addressed the underlying issue in one of our internal database clusters and are monitoring to confirm.

4. resolved Sep 24, 2026, 06:21 PM UTC

   This incident has been resolved. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.The underlying issue in one of our internal database clusters has been addressed, and delivery times have been stable since 17:36 UTC. We apologize for the disruption.

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Started Aug 17, 2026, 02:55 PM UTC· resolved Aug 18, 2026, 04:31 PM UTC

1. investigating Aug 17, 2026, 02:55 PM UTC

   We are investigating an issue where CSV exports are delayed beginning 8/13 to today.

2. identified Aug 17, 2026, 03:25 PM UTC

   The issue has been identified and we have started the process of running delayed exports jobs.

3. identified Aug 17, 2026, 08:17 PM UTC

   Export jobs are being run for the next 24 hours, beginning with 8/13. We will notify here when the jobs are complete and exports are available.

4. resolved Aug 18, 2026, 04:31 PM UTC

   This incident has been resolved, export jobs are complete

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Started Jul 21, 2026, 12:57 AM UTC· resolved Jul 21, 2026, 01:15 AM UTC

1. investigating Jul 21, 2026, 12:57 AM UTC

   We are currently investigating slowness in asset creation that affects limited number of assets in one of our North America cloud locations.

2. monitoring Jul 21, 2026, 01:08 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 21, 2026, 01:15 AM UTC

   The fix resolved the issue and asset creation back to operational.

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Started Jul 15, 2026, 07:13 PM UTC· resolved Jul 16, 2026, 05:07 PM UTC

1. identified Jul 15, 2026, 07:13 PM UTC

   Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.

2. monitoring Jul 15, 2026, 09:06 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jul 15, 2026, 09:06 PM UTC

   We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.

4. monitoring Jul 16, 2026, 12:21 AM UTC

   All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.

5. resolved Jul 16, 2026, 05:07 PM UTC

   This incident has been resolved.

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Started Jul 14, 2026, 05:09 PM UTC· resolved Jul 14, 2026, 08:01 PM UTC

1. investigating Jul 14, 2026, 05:09 PM UTC

   We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.

2. identified Jul 14, 2026, 05:13 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jul 14, 2026, 05:43 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Jul 14, 2026, 06:03 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jul 14, 2026, 08:01 PM UTC

   This incident has been resolved.

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Started Jul 13, 2026, 08:42 PM UTC· resolved Jul 14, 2026, 08:46 AM UTC

1. investigating Jul 13, 2026, 08:42 PM UTC

   We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. We will provide updates as more information becomes available.

2. investigating Jul 13, 2026, 09:11 PM UTC

   We are continuing to investigate this issue.

3. identified Jul 13, 2026, 09:33 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Jul 14, 2026, 12:43 AM UTC

   A fix has been implemented and we are monitoring the situation

5. resolved Jul 14, 2026, 08:46 AM UTC

   This incident has been resolved.

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Started Jul 08, 2026, 05:29 PM UTC· resolved Jul 09, 2026, 02:02 PM UTC

1. investigating Jul 08, 2026, 05:29 PM UTC

   We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. Our team has identified the underlying infrastructure issue and is actively working on a resolution. We will provide updates as more information becomes available.

2. identified Jul 08, 2026, 05:43 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 08, 2026, 07:57 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Jul 08, 2026, 07:57 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Jul 09, 2026, 02:02 PM UTC

   This incident has been resolved.

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Started Jul 01, 2026, 10:35 PM UTC· resolved Jul 02, 2026, 01:13 AM UTC

1. investigating Jul 01, 2026, 10:35 PM UTC

   We are investigating an issue with collecting Mux data beacons. Beginning 22:12 UTC, view session data will be delayed.

2. monitoring Jul 01, 2026, 10:50 PM UTC

   A fix has been implemented and we are monitoring results. Delayed data was for a subset of customers between 22:12 UTC - 22:44 UTC. No data loss.

3. resolved Jul 02, 2026, 01:13 AM UTC

   This incident has been resolved.

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Started Jun 26, 2026, 04:50 PM UTC· resolved Jun 26, 2026, 06:48 PM UTC

1. monitoring Jun 26, 2026, 04:50 PM UTC

   Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.

2. resolved Jun 26, 2026, 06:48 PM UTC

   No further issues observed during monitoring period. Live streams are operational.

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Started Jun 25, 2026, 01:56 PM UTC· resolved Jun 25, 2026, 04:48 PM UTC

1. investigating Jun 25, 2026, 01:56 PM UTC

   We are investigating an incident which caused the disconnection of multiple live streams at 13:11 UTC.

2. resolved Jun 25, 2026, 04:48 PM UTC

   A small number of live streams were disconnected around 13:10 UTC, ending the corresponding Asset. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently green.

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Started Jun 18, 2026, 10:16 AM UTC· resolved Jun 18, 2026, 01:18 PM UTC

1. investigating Jun 18, 2026, 10:16 AM UTC

   We are experiencing increased errors with delivery across Live and VOD in Europe regions and are actively investigating.

2. identified Jun 18, 2026, 10:57 AM UTC

   We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery, and continuing to monitor.

3. monitoring Jun 18, 2026, 11:31 AM UTC

   Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.

4. resolved Jun 18, 2026, 01:18 PM UTC

   This incident has been resolved.

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Started Jun 10, 2026, 02:04 PM UTC· resolved Jun 10, 2026, 06:58 PM UTC

1. investigating Jun 10, 2026, 02:04 PM UTC

   We are investigating an issue causing an increase in errors in the Mux Data dashboard and API.

2. identified Jun 10, 2026, 03:10 PM UTC

   We have identified the issue and are implementing a fix.

3. monitoring Jun 10, 2026, 04:11 PM UTC

   A fix has been implemented and we are monitoring.

4. resolved Jun 10, 2026, 06:58 PM UTC

   This incident has been resolved.

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Started May 19, 2026, 09:02 PM UTC· resolved May 19, 2026, 10:55 PM UTC

1. resolved May 19, 2026, 11:56 PM UTC

   From 21:02 UTC to 22:55 UTC some live streams may have experienced elevated rebuffering. We have identified and mitigated the issue.

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Started May 14, 2026, 08:31 PM UTC· resolved May 14, 2026, 08:57 PM UTC

1. investigating May 14, 2026, 08:31 PM UTC

   We are seeing high webhook delivery latency. We are actively investigating

2. monitoring May 14, 2026, 08:33 PM UTC

   We have identified the issue and have deployed a fix. We are continuing to monitor.

3. resolved May 14, 2026, 08:57 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 03:08 AM UTC· resolved May 08, 2026, 03:14 AM UTC

1. resolved May 08, 2026, 03:44 AM UTC

   From 03:08UTC to 03:14UTC we saw increased request error rates and webhook delivery latency increases. The issue is mitigated and systems are operating normally.

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Started May 07, 2026, 10:32 PM UTC· resolved May 07, 2026, 11:41 PM UTC

1. investigating May 07, 2026, 10:32 PM UTC

   We are currently investigating errors in Mux Data historical metrics beginning at approximately 22:08 UTC. We apologize for the inconvenience and will share an update once we have more information.

2. identified May 07, 2026, 10:39 PM UTC

   Our team has identified the cause of elevated Data Historical metrics errors and is actively working on a fix. We’ll continue to share updates as we have them.

3. monitoring May 07, 2026, 11:18 PM UTC

   Our team has implemented a fix and we are monitoring the results. We’ll post an update as soon as the issue is fully resolved.

4. resolved May 07, 2026, 11:41 PM UTC

   This incident has been resolved

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Started May 06, 2026, 04:36 PM UTC· resolved May 06, 2026, 06:24 PM UTC

1. investigating May 06, 2026, 04:36 PM UTC

   We are currently investigating an issue where playback may experience elevated rebuffering rates and playback failures.

2. identified May 06, 2026, 04:41 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 06, 2026, 05:42 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 06, 2026, 06:24 PM UTC

   This incident has been resolved.

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Started May 05, 2026, 06:52 PM UTC· resolved May 05, 2026, 08:54 PM UTC

1. investigating May 05, 2026, 06:52 PM UTC

   We are currently investigating the issue

2. identified May 05, 2026, 07:18 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 05, 2026, 07:50 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 05, 2026, 08:54 PM UTC

   This incident has been resolved.

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Started Apr 30, 2026, 12:22 AM UTC· resolved Apr 30, 2026, 03:30 AM UTC

1. investigating Apr 30, 2026, 12:22 AM UTC

   Mux Data Views for EU customers are delayed beginning 22:53 UTC. We are investigating

2. identified Apr 30, 2026, 01:03 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 30, 2026, 02:26 AM UTC

   Our pipeline latency is resolved and we are caught up as of 1:50 UTC

4. resolved Apr 30, 2026, 03:30 AM UTC

   This incident has been resolved.

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Started Apr 28, 2026, 04:05 PM UTC· resolved Apr 28, 2026, 05:33 PM UTC

1. investigating Apr 28, 2026, 04:05 PM UTC

   We are seeing some latency in both Monitoring and Historical views starting 15:53 UTC for EU customers and are currently investigating

2. monitoring Apr 28, 2026, 04:22 PM UTC

   We are monitoring for additional latency. EU saw elevated latency 15:50 UTC to 16:04 UTC. Monitoring data was inaccurate during that window and views were delayed. No data was lost.

3. resolved Apr 28, 2026, 05:33 PM UTC

   This incident has been resolved.

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Started Apr 27, 2026, 08:08 PM UTC· resolved Apr 28, 2026, 03:50 AM UTC

1. investigating Apr 27, 2026, 08:08 PM UTC

   Small percentage of static rendition downloads. We are currently investigating this issue.

2. monitoring Apr 27, 2026, 08:09 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 28, 2026, 03:50 AM UTC

   This incident has been resolved.

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