Mux incident

Degraded VOD playback

Major Vendor's status page →

Resolved after 33 minutes, affecting Mux Video - VOD, on October 21, 2026.

monitoring Oct 21, 2026, 09:40 PM UTC

We are continuing to monitor for any further issues.

Started
Oct 21, 2026, 09:30 PM UTC
Resolved
Oct 21, 2026, 10:04 PM UTC
Duration
33m
Detected by Pingoru
Oct 21, 2026, 09:30 PM UTC

Affected components

Mux Video - VOD

Update timeline

  1. investigating Oct 21, 2026, 09:30 PM UTC

    We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.

  2. identified Oct 21, 2026, 09:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2026, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 21, 2026, 09:40 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2026, 10:04 PM UTC

    This incident has been resolved.

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