Mux experienced a minor incident on October 9, 2026 affecting Mux Video - VOD, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Mux Video - VOD
Update timeline
- investigating Oct 09, 2026, 11:04 PM UTC
From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.
- investigating Oct 09, 2026, 11:04 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 09, 2026, 11:21 PM UTC
The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.
- resolved Oct 10, 2026, 12:05 AM UTC
This incident has been resolved.