Medius had 49 outages in the last 2 years totaling 175h 36m of downtime — averaging 2 incidents per month.
There were 49 Medius outages since June 18, 2025 totaling 175h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing serious degradation of the Capture service in US region due to an outage of one of the Azure infrastructure components. We are investigating it right now with a cloud support engineer.
We are still working on identifying the cause of the problem. So far, we’ve discovered that the performance of one of our workflow queues has degraded significantly. Scaling out the underlying infrastructure has had a positive impact on system throughput, so we have decided to overprovision the infrastructure to mitigate the impact on Capture processing times.
After restarting some infrastructure components, the throughput of the affected queue was restored, and Capture processing should now be back to its average level. The backlog of stuck invoices has also been processed.
We are now monitoring queue length and Capture processing time.
Capture processing time remains stable.
We are experiencing significant performance degradation in Capture OCR. We are investigating the issue.
We are currently experiencing a high backlog of OCR jobs. The worker pool reached its maximum size and was unable to process incoming traffic fast enough. We have switched to manual scaling and doubled the number of workers. Processing is now catching up and the queue is shrinking.
The root cause has been identified. Ongoing infrastructure patching impacted OCR service performance. After temporarily overprovisioning the infrastructure, we were able to process the entire queue, and the system has returned to normal operation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to ongoing issues with Cloudflare, access to support.medius.com is currently unavailable. We are monitoring the situation and will restore full functionality as soon as our service provider resolves the problem.
This incident has been resolved.
Dear Users, We are currently experiencing some slowness on both our Web and mobile Apps. Our team is actively working on the issue, and we expect it to be temporary. During this time, you may encounter some delays. If possible, we recommend postponing non-urgent tasks related to the Expense module. We will keep you informed and are working quickly to resolve this issue. Thank you for your patience Sincerely,
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing an issue with processing a subset of invoices sent to Capture after 9:55 UTC. We are currently investigating the issue.
The issue is still ongoing. Impacted invoices are stuck and cannot be sent to the inbox at the moment. We are continuing to investigate the issue.
The root cause has been identified and a fix has been applied. Since 13:38 UTC, no new failures have occurred. We are currently processing the backlog of stuck invoices.
The entire backlog has been processed, and the processing of new invoices remains stable.
We have observed longer-than-usual processing times for Master Data imports throughout the day. Our team has identified contributing factors and is actively working on resolving the issue. Performance has started to improve, and we continue to monitor the situation closely.
This incident has been resolved.
We are currently investigating an issue with resource loading from our Content Delivery Network (CDN) in Microsoft Azure. This may cause problems accessing or loading parts of the application for a subset of users.
Microsoft are still working on resolving the problem.
Issue is still being worked on by Microsoft.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing availability issues in Expensya due to an ongoing Microsoft Azure incident impacting access to Azure Portal resources. Our teams are closely monitoring the situation and collaborating with Microsoft to restore full functionality as quickly as possible. We will provide updates as soon as new information becomes available. Thank you for your patience and understanding.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating a performance degradation and partial outage affecting a subset of customers.
We’ve implemented initial adjustments and are continuing to monitor the situation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating an issue that can cause some users to experience problems when clicking links in emails sent from our service. The issue is related to routing between our domain and the e-mail provider for our system. We’ll share an update as soon as it’s resolved.
This incident has been resolved.
We are currently investigating an outage impacting a small subset of customers on cloud34.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear users, Admins may experience issues when adding Expensya cards to users. Our team has identified the cause and is actively working on a fix. We appreciate your patience and understanding.
Dear users, The incident has been resolved. Thank you for your patience. Best regards
Some customers might experience issues viewing invoices in Capture that were sent between 08:40 and 12:45 UTC due to a problem with our mail provider. Invoices sent after 12:45 UTC should be processed as usual. We are currently processing the backlog of affected messages.
The issue has been identified and a fix is being implemented.
The remaining backlog has been fully processed.
Dear Users, We are currently experiencing some slowness on both our Web and mobile Apps. Our team is actively working on the issue, and we expect it to be temporary. During this time, you may encounter some delays. If possible, we recommend postponing non-urgent tasks related to the Expense module. We will keep you informed and are working quickly to resolve this issue. Thank you for your patience Sincerely,
As a follow-up to our earlier communication, please note that our team is still actively investigating the slowness affecting both the Web and mobile Apps. We are working closely with our technical teams to identify the root cause and resolve the issue as quickly as possible. We will continue to provide updates as soon as we have more information to share. Thank you again for your patience and understanding. Sincerely,
Dear Users, Good news — we believe the incident has been resolved. Both Web and mobile Apps should now be operating normally. Our teams will continue to monitor the situation closely to ensure stability. Thank you for your patience and understanding throughout this issue. Sincerely,
Dear users, This incident has been resolved. Thank you again for your patience.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have seen degraded performance in our analytics product due to problems on the PowerBi platform. Microsoft is working on resolving the problem
We have seen our products are back online. However still awaiting confirmation from Microsoft that the issue is fully resolved.
This incident has been resolved.
We are currently investigating a performance related problem impacting a subset of customers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Intermittent performance issues detected on the data platform used for reporting. Customers may experience occasional problems running reports, including exporting to Excel. Our team is working to resolve the problem.
We see better response times here for the past 12 h. We are still monitoring the situation.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Some users may be experiencing failures when attempting to create or update their accounts on the platform due to exceptions occurring on certain APIs. A hotfix is currently being deployed to resolve the issue.
The hotfix has been successfully deployed. We are currently monitoring the situation to ensure the issue is fully resolved and no further exceptions occur.
The issue has been resolved. User creation and update are working as expected again. Thank you for your understanding and patience.
Customers on clouds17, 30, 34 may experience degraded performance or issues accessing the application due to problems with scaling up a shared database resource. We are working with Azure support to resolve the issue.
The majority of affected customers should be seeing significant improvements. We are still facing issues with one of the affected resources and are continuing to work on the problem.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing an outage affecting reporting and oData exports for US-based tenants due to an issue with Azure Databricks. As a temporary measure, we’re switching to our fallback reporting solution, which may cause a brief service interruption.
Fallback has completed. We continue to monitor.
Reports are working stable on the fallback solution. We also see that Azure Databricks is back at full functionality. To avoid impact for customers during business hours we will wait to go back to primary solution until night time.