Medius Outage History
Medius major outage · 1 active incident View live status →Pingoru has recorded 82 incidents for Medius: 77 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 289 of 720 (40%) |
| May 2026 | 6 | 52 of 744 (7%) |
| June 2026 | 11 | 145 of 720 (20%) |
| July 2026 | 4 | 191 of 744 (26%) |
| August 2026 | 18 | 86 of 744 (12%) |
| September 2026 | 4 | 51 of 720 (7%) |
| October 2026 | 1 | 73 of 586 (12%) |
Incidents, newest first
Minor May 11, 2026 Cloud23 - Delayed background processing 23h 43m Cloud23
Started May 11, 2026, 08:14 AM UTC· resolved May 12, 2026, 07:58 AM UTC
- investigating May 11, 2026, 08:14 AM UTC
Some customers may experience delays or failures in master data processing, voucher status updates, and invoice visibility in Medius/Capture. Our teams are actively working on this and will provide updates as soon as more information is available.
- monitoring May 11, 2026, 11:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 07:58 AM UTC
This incident has been resolved.
Major May 8, 2026 Cloud13 - Delayed background processing 2h 10m Cloud13
Started May 08, 2026, 09:08 AM UTC· resolved May 08, 2026, 11:18 AM UTC
- investigating May 08, 2026, 09:08 AM UTC
Some customers on cloud13 may experience delays or failures in master data processing, voucher status updates, and invoice visibility in Medius/Capture. Our teams are actively working on this and will provide updates as soon as more information is available.
- monitoring May 08, 2026, 09:32 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 08, 2026, 11:17 AM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 11:18 AM UTC
This incident has been resolved.
Minor May 4, 2026 Capture EU — Email Processing Delays 4h 39m Capture (Europe)
Started May 04, 2026, 08:12 AM UTC· resolved May 04, 2026, 12:52 PM UTC
- investigating May 04, 2026, 08:12 AM UTC
We are currently investigating increased processing times for email-based invoice ingestion in the EU region. Customers submitting invoices via email may experience delays of up to 30 minutes before processing begins. All other ingestion channels (Pagero, API upload, e-invoice) are unaffected.
- identified May 04, 2026, 08:34 AM UTC
We have identified an issue affecting email invoice processing. We have applied additional processing capacity and are seeing clear signs of recovery.
- monitoring May 04, 2026, 10:47 AM UTC
Processing times for email invoice ingestion have returned to normal as of 10:00 UTC.
- resolved May 04, 2026, 12:52 PM UTC
This incident has been resolved.
Minor April 24, 2026 Capture — Delayed Invoice Processing (US) 2h 53m Capture (US)
Started Apr 24, 2026, 04:48 PM UTC· resolved Apr 24, 2026, 07:42 PM UTC
- investigating Apr 24, 2026, 04:48 PM UTC
We are currently investigating elevated invoice processing times affecting Capture US customers. Processing delays are currently around 50 minutes above normal thresholds. Our engineering team has identified the cause and infrastructure scaling has been triggered to restore normal throughput.
- identified Apr 24, 2026, 06:24 PM UTC
We have identified the root cause of the delays. Invoice processing for Capture US customers is currently experiencing significant slowdowns due to an infrastructure issue with our cloud provider in the US region. This is preventing our systems from scaling up to handle the current workload as expected. We are actively working with our cloud provider to resolve the underlying infrastructure issue and restore normal processing capacity. Invoices submitted after 15:00 UTC are most affected and may experience delays of up to 90 minutes.
- monitoring Apr 24, 2026, 07:14 PM UTC
Invoice processing for Capture US customers has been restored. Our systems have recovered and are processing invoices at normal capacity as of approximately 18:50 UTC. Invoices submitted between 15:00–19:00 UTC today may have experienced delays of up to 90 minutes. All invoices have been processed — no data has been lost. We will continue monitoring to ensure full stability and will post a final update once we have confirmed complete recovery.
- resolved Apr 24, 2026, 07:42 PM UTC
This incident has been resolved.
Major April 24, 2026 Connect(US) - Performance Degradation 14h 40m Dynamics 365 FO, Dynamics 365 BC, Dynamics Ax 2012, NetSuite and 1 more
Started Apr 24, 2026, 04:32 PM UTC· resolved Apr 25, 2026, 07:12 AM UTC
- identified Apr 24, 2026, 04:32 PM UTC
We are currently experiencing a performance degradation in the Cloud Connectors platform affecting the US region. The issue seems to be related to Multiservice issues on cloud provider side in East US region.
- resolved Apr 25, 2026, 07:12 AM UTC
This incident has been resolved.
Minor April 24, 2026 Data Platform (US) - Performance degradation 1h 22m Data Platform (EU)
Started Apr 24, 2026, 02:51 PM UTC· resolved Apr 24, 2026, 04:13 PM UTC
- investigating Apr 24, 2026, 02:51 PM UTC
We are currently experiencing a performance degradation in the Data Platform affecting the US region. The issue is related to compute resource availability, and we are investigating in coordination with our cloud providers, including Azure Databricks: https://status.azuredatabricks.net/
- resolved Apr 24, 2026, 04:13 PM UTC
This incident has been resolved.
Major April 17, 2026 Cloud23 - Partial Outage 6h 35m Cloud23
Started Apr 17, 2026, 06:26 AM UTC· resolved Apr 17, 2026, 01:02 PM UTC
- investigating Apr 17, 2026, 06:26 AM UTC
We are currently investigating this issue.
- monitoring Apr 17, 2026, 07:00 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 17, 2026, 07:09 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 17, 2026, 01:02 PM UTC
This incident has been resolved.
Major April 15, 2026 Capture — Pagero invoice ingestion disruption 6h 10m Capture (Europe)
Started Apr 15, 2026, 07:30 AM UTC· resolved Apr 15, 2026, 01:40 PM UTC
- investigating Apr 15, 2026, 07:30 AM UTC
We are currently experiencing an issue affecting the processing of incoming invoices from Pagero in the Europe region. Our systems have been unable to retrieve invoices from Pagero since approximately 12:00 UTC on April 14th. We are actively investigating the cause.
- identified Apr 15, 2026, 08:27 AM UTC
The disruption is caused by a problem with the Pagero platform, which we have reported to Pagero and are working with them to resolve. We will provide a further update once we have more information.
- monitoring Apr 15, 2026, 09:44 AM UTC
Processing of Pagero invoices has been restored. The issue on the Pagero platform has been resolved and our systems are now successfully retrieving invoices. We are monitoring to confirm full recovery and that the backlog of affected invoices is being processed.
- resolved Apr 15, 2026, 01:40 PM UTC
The incident has been resolved. The backlog of invoices that accumulated during the disruption has been processed.
- postmortem Apr 15, 2026, 03:43 PM UTC
## What happened On April 14 at approximately 14:00 CEST, a defect in the Pagero platform caused all requests from Medius Capture to the Pagero invoice API to be rejected. As a result, no invoices were retrieved from Pagero during the disruption period. The Medius Capture integration service continued to operate and retried automatically throughout the disruption. When the Pagero platform recovered, Capture automatically resumed retrieving invoices without any manual intervention and began processing the accumulated backlog. We became aware of the issue at approximately 08:30 CEST on April 15 following a customer report. ## Customer impact * All Pagero invoice ingestion in the European region was interrupted from approximately 14:00 CEST on April 14 until ~11:20 CEST on April 15. * Invoices that were available in Pagero during this period were not retrieved or processed until after service was restored. * The accumulated invoice backlog was fully processed by approximately 13:00 CEST on April 15 — no invoices were lost. * Customers in the US region and non-Pagero channels were not affected. ## Root cause The disruption was caused by a defect in the Pagero platform. A supplier submitted an invoice containing an invalid date value that Pagero's API could not handle, causing the API to reject all requests during the affected window. This was confirmed and resolved by Pagero support.
Notice April 7, 2026 Cloud02, Cloud10, Cloud26 - Degraded performance 22h 50m Cloud02, Cloud10, Cloud26
Started Apr 07, 2026, 07:03 AM UTC· resolved Apr 08, 2026, 05:54 AM UTC
- investigating Apr 07, 2026, 07:03 AM UTC
We are currently investigating this issue.
- identified Apr 07, 2026, 07:44 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 07, 2026, 07:45 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 07, 2026, 11:07 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 08, 2026, 05:54 AM UTC
This incident has been resolved.
Minor April 3, 2026 Data Platform (EU) - Degraded Performance 3d 23h Data Platform (EU)
Started Apr 03, 2026, 11:56 AM UTC· resolved Apr 07, 2026, 11:05 AM UTC
- investigating Apr 03, 2026, 11:56 AM UTC
We are currently experiencing intermittent performance issues affecting report generation and data retrieval in the European region. Customers in this region may encounter delays or timeouts when accessing reports. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.
- identified Apr 03, 2026, 03:23 PM UTC
We are currently experiencing performance issues with report data retrieval in our application in Europe. This is caused by degraded performance of the Azure Databricks SQL Warehouse. Our team is actively working with the Databricks support team to investigate and resolve the issue. We will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Apr 07, 2026, 11:05 AM UTC
This incident has been resolved.
Major March 30, 2026 Cloud17, Cloud30, Cloud34 – Performance Degradation 17h 4m Cloud17, Cloud30, Cloud34
Started Mar 30, 2026, 05:20 PM UTC· resolved Mar 31, 2026, 10:25 AM UTC
- investigating Mar 30, 2026, 05:20 PM UTC
We are currently investigating performance degradation affecting a subset of customers on Cloud17, Cloud30, and Cloud34 in the US region. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
- resolved Mar 31, 2026, 10:25 AM UTC
This incident has been resolved.
Minor March 23, 2026 Capture - Performance degradation 13h 7m Capture (Europe), Capture (US)
Started Mar 23, 2026, 08:44 AM UTC· resolved Mar 23, 2026, 09:52 PM UTC
- investigating Mar 23, 2026, 08:44 AM UTC
We are currently experiencing an issue in Capture that is affecting the processing of incoming emails. This is causing delays in displaying them in the APA/MediusGo inbox. Our team is actively investigating the issue.
- identified Mar 23, 2026, 09:34 AM UTC
We have identified the root cause of the issue affecting the processing of incoming emails in Capture. The disruption was caused by an unexpected infrastructure upgrade on the environment hosting our application. This unplanned activity led to service instability. We are working to stabilize the platform and mitigate the impact.
- identified Mar 23, 2026, 01:56 PM UTC
The system is still struggling to return to normal operation. Unfortunately, in the meantime it has become even more unstable, and the performance impact is now more severe. We are attempting to overprovision our infrastructure to mitigate the impact.
- identified Mar 23, 2026, 03:46 PM UTC
We are continuing to work on a fix for this issue. The majority of incoming traffic should now be processing, however a subset of it is still blocked. We have requested assistance from our cloud provider to help resolve the remaining problems.
- identified Mar 23, 2026, 03:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 23, 2026, 04:18 PM UTC
The system has started to show signs of recovery. All invoices sent into the system after 15:30 UTC should now be processed in a timely manner. We have also started processing the backlog of stuck or failed invoices.
- monitoring Mar 23, 2026, 06:00 PM UTC
The system has remained stable since the last update regarding the processing of incoming invoices. We are continuing to work through the backlog of invoices affected by the incident.
- resolved Mar 23, 2026, 09:52 PM UTC
The backlog of affected invoices has now been fully processed, and the system has remained stable.
- postmortem Mar 30, 2026, 10:19 AM UTC
## What happened On Monday 2026-03-23, invoice processing in the European Capture cluster experienced significant delays lasting ~13 hours. The issue was detected at 08:16 UTC by our operations team, and a status page incident was opened at 08:44 UTC. The team scaled additional capacity and performed targeted recovery actions throughout the day. Processing was fully restored by 16:00 UTC, and all backlogged invoices were cleared by 21:52 UTC. ## Customer impact * Invoice processing through email and API channels experienced delays throughout the day. * During the peak impact period \(approximately 08:00–15:00 UTC\), a significant portion of invoices took longer than normal to appear in customer inboxes. * Some customers experienced timeouts when approving invoices in the correction/validation workflow. * All invoices submitted during the incident were ultimately processed — no data was lost. * A small number of duplicate invoices were created during recovery operations; affected customers have been identified and notified. ## Root cause An unplanned infrastructure maintenance operation by our cloud provider caused internal resource contention on the European processing cluster. The system's resource reserves were insufficient to maintain normal processing throughput while the maintenance was in progress.
Major March 6, 2026 Capture – Exporting invoices from Capture to MediusGo not working 6h 27m Capture (Europe)
Started Mar 06, 2026, 09:27 AM UTC· resolved Mar 06, 2026, 03:54 PM UTC
- investigating Mar 06, 2026, 09:27 AM UTC
We are experiencing an issue with exporting invoices from Capture to MediusGo. Almost all invoices sent to workflow after 07:45 CET are impacted. We are actively investigating the issue.
- identified Mar 06, 2026, 09:33 AM UTC
We have identified that one of the infrastructure components is in an impaired state. Unfortunately, a restart did not help. We are continuing our investigation.
- identified Mar 06, 2026, 10:43 AM UTC
We are still working on fixing the faulty infrastructure component.
- identified Mar 06, 2026, 12:43 PM UTC
We are continuing to work on resolving the faulty infrastructure component. We managed to restore operation, but it eventually entered an unpaired state again.
- monitoring Mar 06, 2026, 02:18 PM UTC
The fix has been applied. We are processing the backlog of failed invoices. At the same time, we are monitoring the system’s stability.
- resolved Mar 06, 2026, 03:54 PM UTC
This incident has been resolved.
Notice March 5, 2026 Access Issues for Users with Chinese Language Settings in APA 4d 17h
Started Mar 05, 2026, 12:13 PM UTC· resolved Mar 10, 2026, 05:30 AM UTC
- investigating Mar 05, 2026, 12:13 PM UTC
We have identified an issue in the latest release that prevents users with the Chinese language setting from accessing APA. Our engineering team is actively investigating the root cause. Temporary workaround: Please change user language setting to any option other than Chinese. This mitigate the access problem immediately.
- identified Mar 05, 2026, 01:06 PM UTC
We have identified the root cause of the access issue. The fix is currently being implemented and will be deployed to all affected environments as soon as possible.
- monitoring Mar 07, 2026, 08:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2026, 05:30 AM UTC
This incident has been resolved.
Major March 4, 2026 Capture – APA Integration Broken After Latest Release 2h 39m Capture (Europe), Capture (US)
Started Mar 04, 2026, 09:23 PM UTC· resolved Mar 05, 2026, 12:02 AM UTC
- investigating Mar 04, 2026, 09:23 PM UTC
After the release of the new version, the Capture integration with APA became broken. Adding an incoming invoice to APA Inbox and sending it to the workflow is currently not working. We are actively investigating the issue.
- identified Mar 04, 2026, 09:49 PM UTC
We identified a regression that broke the integration and are preparing a rollback to restore service.
- identified Mar 04, 2026, 10:04 PM UTC
The rollback is currently in progress.
- identified Mar 04, 2026, 10:46 PM UTC
The rollback has been completed, and the integration has been fully restored. We are now processing the previously failed invoices.
- monitoring Mar 04, 2026, 11:19 PM UTC
We have processed 75% of the backlog. However, we have identified cases that cannot be automatically restarted and require manual patching.
- monitoring Mar 05, 2026, 12:02 AM UTC
85% of backlog was procees.
- resolved Mar 05, 2026, 12:02 AM UTC
This incident has been resolved.
Major January 27, 2026 Partial Service Degradation – AI-Powered Features 18h 55m
Started Jan 27, 2026, 02:17 PM UTC· resolved Jan 28, 2026, 09:12 AM UTC
- investigating Jan 27, 2026, 02:17 PM UTC
We are currently experiencing an issue with our AI model infrastructure, which is causing reduced functionality in some AI-powered features. This impacts Supplier Conversations, Supplier Statements, and Copilot.
- identified Jan 27, 2026, 05:48 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 28, 2026, 09:12 AM UTC
This incident has been resolved.
Minor January 27, 2026 OCR processing performance degradation 3h 28m Expense
Started Jan 27, 2026, 01:47 PM UTC· resolved Jan 27, 2026, 05:15 PM UTC
- identified Jan 27, 2026, 01:47 PM UTC
Dear Users, Our telemetry detected that our OCR may have some slowness in processing some receipts and invoices. Workaround: Please use the manual entry while our teams are working on resolving the issue.
- identified Jan 27, 2026, 02:09 PM UTC
Dear Users, our technical team has identified the issue and is actively working on a resolution.
- identified Jan 27, 2026, 03:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 27, 2026, 05:08 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved Jan 27, 2026, 05:15 PM UTC
This incident has been resolved.
Critical January 22, 2026 Capture - Invoice submission via email temporarily unavailable 8h 16m Capture (US)
Started Jan 22, 2026, 09:32 PM UTC· resolved Jan 23, 2026, 05:48 AM UTC
- investigating Jan 22, 2026, 09:32 PM UTC
Due to an outage with our email service provider in the North America region, injecting emails into Capture via email is currently not working. We are in contact with the provider’s support team, who have confirmed they are aware of the issue and are actively working to restore service.
- investigating Jan 22, 2026, 10:32 PM UTC
We have started to see incoming email traffic successfully reaching and being processed by Capture
- monitoring Jan 22, 2026, 11:40 PM UTC
The injection continues to remain stable. We are continuing to monitor the situation.
- resolved Jan 23, 2026, 05:48 AM UTC
From our perspective, the issue with the email service provider has been fully resolved, and normal service operations have been restored. Based on the current injection pattern, we believe that the backlog of emails previously stuck in transit has now been delivered and processed in Capture.
Minor January 21, 2026 Supplier Management – Performance Degradation 18h 22m Supplier Mgmt
Started Jan 21, 2026, 04:12 PM UTC· resolved Jan 22, 2026, 10:34 AM UTC
- investigating Jan 21, 2026, 04:12 PM UTC
We are currently experiencing degraded performance in the European region. The team is actively investigating the issue.
- monitoring Jan 21, 2026, 05:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 10:34 AM UTC
This incident has been resolved.
Major December 15, 2025 Cloud02 - Partial outage 2h 14m Cloud02
Started Dec 15, 2025, 08:42 AM UTC· resolved Dec 15, 2025, 10:57 AM UTC
- identified Dec 15, 2025, 08:42 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 15, 2025, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 15, 2025, 10:57 AM UTC
This incident has been resolved.
Critical December 12, 2025 Capture - US outage 5h 58m Capture (US)
Started Dec 12, 2025, 08:57 AM UTC· resolved Dec 12, 2025, 02:55 PM UTC
- investigating Dec 12, 2025, 08:57 AM UTC
We are experiencing serious degradation of the Capture service in US region due to an outage of one of the Azure infrastructure components. We are investigating it right now with a cloud support engineer.
- investigating Dec 12, 2025, 10:34 AM UTC
We are still working on identifying the cause of the problem. So far, we’ve discovered that the performance of one of our workflow queues has degraded significantly. Scaling out the underlying infrastructure has had a positive impact on system throughput, so we have decided to overprovision the infrastructure to mitigate the impact on Capture processing times.
- identified Dec 12, 2025, 11:58 AM UTC
After restarting some infrastructure components, the throughput of the affected queue was restored, and Capture processing should now be back to its average level. The backlog of stuck invoices has also been processed.
- monitoring Dec 12, 2025, 11:59 AM UTC
We are now monitoring queue length and Capture processing time.
- resolved Dec 12, 2025, 02:55 PM UTC
Capture processing time remains stable.
Minor December 9, 2025 Capture - OCR degradation 17h 32m Capture (US)
Started Dec 09, 2025, 08:12 PM UTC· resolved Dec 10, 2025, 01:45 PM UTC
- investigating Dec 09, 2025, 08:12 PM UTC
We are experiencing significant performance degradation in Capture OCR. We are investigating the issue.
- investigating Dec 09, 2025, 08:23 PM UTC
We are currently experiencing a high backlog of OCR jobs. The worker pool reached its maximum size and was unable to process incoming traffic fast enough. We have switched to manual scaling and doubled the number of workers. Processing is now catching up and the queue is shrinking.
- identified Dec 09, 2025, 09:27 PM UTC
The root cause has been identified. Ongoing infrastructure patching impacted OCR service performance. After temporarily overprovisioning the infrastructure, we were able to process the entire queue, and the system has returned to normal operation.
- monitoring Dec 09, 2025, 09:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 01:45 PM UTC
This incident has been resolved.
Notice December 5, 2025 Other - Service Interruption Notice 21m
Started Dec 05, 2025, 09:07 AM UTC· resolved Dec 05, 2025, 09:29 AM UTC
- investigating Dec 05, 2025, 09:07 AM UTC
Due to ongoing issues with Cloudflare, access to support.medius.com is currently unavailable. We are monitoring the situation and will restore full functionality as soon as our service provider resolves the problem.
- resolved Dec 05, 2025, 09:29 AM UTC
This incident has been resolved.
Minor November 28, 2025 Expense - Performance degradation 2h 54m Expense
Started Nov 28, 2025, 10:35 AM UTC· resolved Nov 28, 2025, 01:29 PM UTC
- identified Nov 28, 2025, 10:35 AM UTC
Dear Users, We are currently experiencing some slowness on both our Web and mobile Apps. Our team is actively working on the issue, and we expect it to be temporary. During this time, you may encounter some delays. If possible, we recommend postponing non-urgent tasks related to the Expense module. We will keep you informed and are working quickly to resolve this issue. Thank you for your patience Sincerely,
- monitoring Nov 28, 2025, 10:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 28, 2025, 01:29 PM UTC
This incident has been resolved.
Major November 3, 2025 Capture - delay with processing incoming invoices 4h 49m Capture (Europe)
Started Nov 03, 2025, 10:57 AM UTC· resolved Nov 03, 2025, 03:47 PM UTC
- investigating Nov 03, 2025, 10:57 AM UTC
We are experiencing an issue with processing a subset of invoices sent to Capture after 9:55 UTC. We are currently investigating the issue.
- investigating Nov 03, 2025, 12:18 PM UTC
The issue is still ongoing. Impacted invoices are stuck and cannot be sent to the inbox at the moment. We are continuing to investigate the issue.
- monitoring Nov 03, 2025, 02:15 PM UTC
The root cause has been identified and a fix has been applied. Since 13:38 UTC, no new failures have occurred. We are currently processing the backlog of stuck invoices.
- resolved Nov 03, 2025, 03:47 PM UTC
The entire backlog has been processed, and the processing of new invoices remains stable.