Medius experienced a major incident on June 23, 2025 affecting Cloud04 and Cloud17 and 1 more component, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud04Cloud17Cloud27Cloud30Cloud34
Update timeline
- identified Jun 23, 2025, 09:43 AM UTC
We’re currently experiencing an outage affecting reporting and oData exports for US-based tenants due to an issue with Azure Databricks. As a temporary measure, we’re switching to our fallback reporting solution, which may cause a brief service interruption.
- monitoring Jun 23, 2025, 10:22 AM UTC
Fallback has completed. We continue to monitor.
- resolved Jun 23, 2025, 03:09 PM UTC
Reports are working stable on the fallback solution. We also see that Azure Databricks is back at full functionality. To avoid impact for customers during business hours we will wait to go back to primary solution until night time.