Medius incident

Data Platform (EU) - Intermittent performance problems

Medius experienced a minor incident on August 11, 2025 affecting Data Platform (EU), lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started: Aug 11, 2025, 08:14 AM UTC
Resolved: Aug 13, 2025, 09:37 AM UTC
Duration: 2d 1h
Detected by Pingoru: Aug 11, 2025, 08:14 AM UTC

Affected components

Data Platform (EU)

Update timeline

investigating Aug 11, 2025, 08:14 AM UTC

Intermittent performance issues detected on the data platform used for reporting. Customers may experience occasional problems running reports, including exporting to Excel. Our team is working to resolve the problem.
monitoring Aug 12, 2025, 08:18 AM UTC

We see better response times here for the past 12 h. We are still monitoring the situation.
resolved Aug 13, 2025, 09:37 AM UTC

This incident has been resolved.