Medius experienced a minor incident on October 13, 2025 affecting Capture (US), lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Capture (US)
Update timeline
- investigating Oct 13, 2025, 03:06 PM UTC
Some customers might experience issues viewing invoices in Capture that were sent between 08:40 and 12:45 UTC due to a problem with our mail provider. Invoices sent after 12:45 UTC should be processed as usual. We are currently processing the backlog of affected messages.
- identified Oct 13, 2025, 03:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 13, 2025, 04:09 PM UTC
The remaining backlog has been fully processed.