Medius incident

Capture - delay with processing incoming invoices

Major Resolved View vendor source →

Medius experienced a major incident on November 3, 2025 affecting Capture (Europe), lasting 4h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 10:57 AM UTC
Resolved
Nov 03, 2025, 03:47 PM UTC
Duration
4h 49m
Detected by Pingoru
Nov 03, 2025, 10:57 AM UTC

Affected components

Capture (Europe)

Update timeline

  1. investigating Nov 03, 2025, 10:57 AM UTC

    We are experiencing an issue with processing a subset of invoices sent to Capture after 9:55 UTC. We are currently investigating the issue.

  2. investigating Nov 03, 2025, 12:18 PM UTC

    The issue is still ongoing. Impacted invoices are stuck and cannot be sent to the inbox at the moment. We are continuing to investigate the issue.

  3. monitoring Nov 03, 2025, 02:15 PM UTC

    The root cause has been identified and a fix has been applied. Since 13:38 UTC, no new failures have occurred. We are currently processing the backlog of stuck invoices.

  4. resolved Nov 03, 2025, 03:47 PM UTC

    The entire backlog has been processed, and the processing of new invoices remains stable.