Medius Outage History

We are currently investigating an issue where report data in Medius is not reflecting the latest updates. Invoices and other report data may appear outdated. Our engineering team is actively investigating. We will provide an update as soon as we have more information. We apologize for the inconvenience.

We have identified the root cause of the reporting delay. Data is currently being processed. Reports will return to normal once processing is complete. We will post a final update when reports are fully up to date.

Customers on Cloud02 may have problems connecting to AP Automation. We are investigating the issue.

We are currently experiencing an issue affecting the delivery of summary notification emails. Our team is actively investigating. The following notification types may be impacted: • New task notifications — alerts when a document or task is assigned to a user's inbox • Document in inbox reminders — alerts for documents that have been pending beyond a configured number of days • Imminent due date reminders — alerts for invoices approaching their payment due date • Past invoice date reminders — alerts for invoices overdue for processing based on their invoice date • Overdue goods receipt reminders — alerts for purchase orders where goods have not been confirmed received past the expected delivery date We recommend checking your inbox directly in Medius in the meantime. We will provide further updates as our investigation progresses.

Our team continues to investigate the issue affecting summary notification email delivery. No additional impact has been identified beyond what was reported at 07:15 UTC.

We have identified the root cause and a fix is being deployed progressively across our environments. ✅ Resolved — cloud02, cloud10, cloud20: Notification emails are resuming as of this morning. 🔄 In progress — cloud17, cloud30, cloud34: Fix is planned for today. Notification emails are expected to resume later today. ⏳ Remaining environments: Fix is planned for tomorrow. We will confirm once deployed. We will post a final update once all environments have been resolved. Thank you for your patience.

✅ Resolved — cloud17, cloud30, cloud34 (US region): Notification emails are now resuming. A fix for remaining environments is still planned for tomorrow. We will confirm once deployed.

✅ Resolved — saas13, saas21, saas23, saas32: Notification emails are now resuming. 🔄 In progress — cloud26, cloud39: Fix is still being worked on. We will post a further update once these environments have been resolved.

We are currently investigating a performance issue impacting customers on cloud39.

We are currently investigating an issue affecting scheduled reporting/ETL data processing for a subset of tenants, resulting in delayed report data updates since the weekend. We are still working to confirm the underlying cause, and are deploying a change we expect will mitigate the issue. Other scheduled or long-running background tasks may also be affected; we are assessing the full scope. We will provide a further update shortly as we learn more.

Customers on Cloud17 may have problems connecting to AP Automation. We are investigating the issue.

Customers on Cloud13 may have problems connecting to AP Automation. We are investigating the issue.

We are experiencing issues on Cloud 32 affecting some users in specific regions. Users may see errors such as "Could not load home page gadget data" or "Something went wrong" when opening invoices, loading the home page, or saving comments. The issue is caused by a recent platform update that removed support for certain regional timezone configurations. Our team has identified the root cause and is working on a fix. Not all users are affected.

We are continuing to investigate this issue.

An incident impacting Cloud26 is currently affecting master data imports and report generation due to issues with the worker role. The root cause is still under investigation. Our team is working diligently to resolve the issue and minimize disruption. We apologize for any inconvenience caused and remain committed to delivering reliable services. Thank you for your patience as we address this matter.

We have implemented mitigation measures and are actively monitoring the current metrics.

Customers on Cloud26 may have problems connecting to AP Automation. We are investigating the issue.

Some customers may experience delays or failures in master data processing, voucher status updates, and invoice visibility in Medius/Capture. Our teams are actively working on this and will provide updates as soon as more information is available.

Some customers on cloud13 may experience delays or failures in master data processing, voucher status updates, and invoice visibility in Medius/Capture. Our teams are actively working on this and will provide updates as soon as more information is available.

We are currently investigating increased processing times for email-based invoice ingestion in the EU region. Customers submitting invoices via email may experience delays of up to 30 minutes before processing begins. All other ingestion channels (Pagero, API upload, e-invoice) are unaffected.

Customers on Cloud10 may have problems connecting to AP Automation. We are investigating the issue.

We are currently investigating elevated invoice processing times affecting Capture US customers. Processing delays are currently around 50 minutes above normal thresholds. Our engineering team has identified the cause and infrastructure scaling has been triggered to restore normal throughput.

We are currently experiencing a performance degradation in the Data Platform affecting the US region. The issue is related to compute resource availability, and we are investigating in coordination with our cloud providers, including Azure Databricks: https://status.azuredatabricks.net/

We are currently investigating this issue.

We are currently investigating this issue.

We are currently experiencing intermittent performance issues affecting report generation and data retrieval in the European region. Customers in this region may encounter delays or timeouts when accessing reports. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

We are currently investigating performance degradation affecting a subset of customers on Cloud17, Cloud30, and Cloud34 in the US region. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.