Medius experienced a minor incident on July 14, 2025 affecting Cloud17 and Cloud30 and 1 more component, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud17Cloud30Cloud34
Update timeline
- identified Jul 14, 2025, 01:14 PM UTC
Customers on clouds17, 30, 34 may experience degraded performance or issues accessing the application due to problems with scaling up a shared database resource. We are working with Azure support to resolve the issue.
- identified Jul 14, 2025, 03:37 PM UTC
The majority of affected customers should be seeing significant improvements. We are still facing issues with one of the affected resources and are continuing to work on the problem.
- monitoring Jul 14, 2025, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2025, 06:59 PM UTC
This incident has been resolved.