Medius experienced a minor incident on October 1, 2025 affecting Expense, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 07:25 AM UTC
Dear Users, We are currently experiencing some slowness on both our Web and mobile Apps. Our team is actively working on the issue, and we expect it to be temporary. During this time, you may encounter some delays. If possible, we recommend postponing non-urgent tasks related to the Expense module. We will keep you informed and are working quickly to resolve this issue. Thank you for your patience Sincerely,
- investigating Oct 01, 2025, 08:49 AM UTC
As a follow-up to our earlier communication, please note that our team is still actively investigating the slowness affecting both the Web and mobile Apps. We are working closely with our technical teams to identify the root cause and resolve the issue as quickly as possible. We will continue to provide updates as soon as we have more information to share. Thank you again for your patience and understanding. Sincerely,
- monitoring Oct 01, 2025, 09:36 AM UTC
Dear Users, Good news — we believe the incident has been resolved. Both Web and mobile Apps should now be operating normally. Our teams will continue to monitor the situation closely to ensure stability. Thank you for your patience and understanding throughout this issue. Sincerely,
- resolved Oct 01, 2025, 10:39 AM UTC
Dear users, This incident has been resolved. Thank you again for your patience.