LlamaIndex Outage History

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LlamaIndex had 31 outages in the last 2 years totaling 52h 34m of downtime — averaging 1.3 incidents per month.

There were 31 LlamaIndex outages since July 25, 2025 totaling 52h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://llamaindex.statuspage.io

Major June 16, 2026

Degraded Parsing Throughput

Detected by Pingoru
Jun 16, 2026, 05:21 PM UTC
Resolved
Jun 16, 2026, 05:30 PM UTC
Duration
8m
Affected: LlamaParse APILlamaParse API
Timeline · 2 updates
  1. investigating Jun 16, 2026, 05:21 PM UTC

    We are investigating decreased parsing throughput and higher latency

  2. resolved Jun 16, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2026

Parse cost effective degraded

Detected by Pingoru
Jun 04, 2026, 09:01 PM UTC
Resolved
Jun 04, 2026, 10:48 PM UTC
Duration
1h 46m
Affected: LlamaParse API
Timeline · 2 updates
  1. identified Jun 04, 2026, 09:01 PM UTC

    Degraded performance and increased latency on cost effective mode due to an upstream model provider outage

  2. resolved Jun 04, 2026, 10:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 3, 2026

Increased parse latency

Detected by Pingoru
Jun 03, 2026, 01:43 PM UTC
Resolved
Jun 03, 2026, 02:08 PM UTC
Duration
24m
Affected: LlamaParse APILlamaParse API
Timeline · 4 updates
  1. investigating Jun 03, 2026, 01:43 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 03, 2026, 01:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 03, 2026, 01:57 PM UTC

    An upstream compute provider had an outage. Services are recovering

  4. resolved Jun 03, 2026, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 31, 2026

Service Degradation and High Latency

Detected by Pingoru
May 31, 2026, 03:23 AM UTC
Resolved
May 31, 2026, 04:17 AM UTC
Duration
53m
Affected: LlamaParse APILlamaParse APILlamaParse UILlamaParse UI
Timeline · 2 updates
  1. investigating May 31, 2026, 03:23 AM UTC

    We are currently investigating this issue.

  2. resolved May 31, 2026, 04:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Increased Parse Latency

Detected by Pingoru
May 08, 2026, 12:11 AM UTC
Resolved
May 08, 2026, 01:07 AM UTC
Duration
55m
Affected: LlamaParse APILlamaParse API
Timeline · 3 updates
  1. investigating May 08, 2026, 12:11 AM UTC

    We are currently investigating this issue.

  2. investigating May 08, 2026, 12:12 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 08, 2026, 01:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

System Degraded - Login and Job Resolution Issues

Detected by Pingoru
May 05, 2026, 08:55 PM UTC
Resolved
May 05, 2026, 08:59 PM UTC
Duration
4m
Affected: LlamaParse APILlamaParse APILlamaParse UILlamaParse UI
Timeline · 2 updates
  1. investigating May 05, 2026, 08:55 PM UTC

    We are currently investigating this issue.

  2. resolved May 05, 2026, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026

API connectivity issues

Detected by Pingoru
Apr 28, 2026, 08:01 PM UTC
Resolved
Apr 28, 2026, 08:24 PM UTC
Duration
22m
Affected: LlamaParse APILlamaParse UI
Timeline · 4 updates
  1. investigating Apr 28, 2026, 08:01 PM UTC

    We are currently investigating this issue.

  2. identified Apr 28, 2026, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2026, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2026, 08:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Increased latency on cost_effective

Detected by Pingoru
Apr 21, 2026, 07:00 AM UTC
Resolved
Apr 21, 2026, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 21, 2026, 08:23 PM UTC

    Increase latency from upstream provider causing slower than usual parsing on cost_effective mode in EU zone

Read the full incident report →

Notice March 16, 2026

Jobs not running

Detected by Pingoru
Mar 16, 2026, 10:39 PM UTC
Resolved
Mar 16, 2026, 11:22 PM UTC
Duration
42m
Affected: LlamaParse APILlamaParse API
Timeline · 4 updates
  1. investigating Mar 16, 2026, 10:39 PM UTC

    We are currently investigating this issue.

  2. identified Mar 16, 2026, 11:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 16, 2026, 11:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 16, 2026, 11:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2026

Increase parse v2 and extract latency

Detected by Pingoru
Mar 11, 2026, 08:43 PM UTC
Resolved
Mar 11, 2026, 10:22 PM UTC
Duration
1h 39m
Affected: LlamaParse API
Timeline · 5 updates
  1. investigating Mar 11, 2026, 08:43 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 11, 2026, 09:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 11, 2026, 09:41 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 11, 2026, 10:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 11, 2026, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2026

Elevated Latency

Detected by Pingoru
Mar 10, 2026, 12:32 AM UTC
Resolved
Mar 10, 2026, 02:17 AM UTC
Duration
1h 44m
Affected: LlamaParse APILlamaParse UI
Timeline · 5 updates
  1. investigating Mar 10, 2026, 12:32 AM UTC

    We are investigating elevated latency in Index API

  2. identified Mar 10, 2026, 01:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2026, 01:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 10, 2026, 01:44 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 10, 2026, 02:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2026

High Job Latency

Detected by Pingoru
Mar 03, 2026, 09:58 PM UTC
Resolved
Mar 03, 2026, 11:13 PM UTC
Duration
1h 14m
Affected: LlamaParse APILlamaParse UI
Timeline · 2 updates
  1. investigating Mar 03, 2026, 09:58 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 03, 2026, 11:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 2, 2026

System Outage

Detected by Pingoru
Mar 02, 2026, 05:52 PM UTC
Resolved
Mar 02, 2026, 08:26 PM UTC
Duration
2h 33m
Affected: LlamaParse APILlamaParse UI
Timeline · 3 updates
  1. investigating Mar 02, 2026, 05:52 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 02, 2026, 07:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 2, 2026

EU LlamaParse partial outage - degraded accuracy

Detected by Pingoru
Mar 02, 2026, 11:26 AM UTC
Resolved
Mar 02, 2026, 02:58 PM UTC
Duration
3h 31m
Affected: LlamaParse API
Timeline · 3 updates
  1. investigating Mar 02, 2026, 11:26 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 02, 2026, 11:26 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 02, 2026, 02:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 1, 2026

Currently down in EU and NA

Detected by Pingoru
Mar 01, 2026, 01:31 PM UTC
Resolved
Mar 01, 2026, 04:24 PM UTC
Duration
2h 52m
Affected: LlamaParse APILlamaParse API
Timeline · 6 updates
  1. investigating Mar 01, 2026, 01:31 PM UTC

    We are currently investigating the issue

  2. investigating Mar 01, 2026, 01:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 01, 2026, 01:53 PM UTC

    We have identified the issue, EU is now back online, US will be soon up.

  4. monitoring Mar 01, 2026, 02:23 PM UTC

    We have identify the issue and deploy a fix. Service are going back to normal progressively

  5. monitoring Mar 01, 2026, 02:28 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 01, 2026, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 9, 2025

[LlamaCloud EU] Partial outage on Index

Detected by Pingoru
Dec 09, 2025, 11:18 AM UTC
Resolved
Dec 09, 2025, 09:24 PM UTC
Duration
10h 6m
Affected: LlamaParse APILlamaParse UI
Timeline · 3 updates
  1. investigating Dec 09, 2025, 11:18 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 09, 2025, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 09:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 8, 2025

LlamaCloud Index Retrieval Elevated Error Rates

Detected by Pingoru
Dec 08, 2025, 04:42 PM UTC
Resolved
Dec 08, 2025, 07:52 PM UTC
Duration
3h 10m
Affected: LlamaParse APILlamaParse API
Timeline · 3 updates
  1. investigating Dec 08, 2025, 04:42 PM UTC

    We are investigating elevated error rates in Index retrieval

  2. investigating Dec 08, 2025, 04:42 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 08, 2025, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2025

Elevated Error Rates for Extract Requests

Detected by Pingoru
Dec 02, 2025, 10:29 PM UTC
Resolved
Dec 02, 2025, 10:52 PM UTC
Duration
22m
Affected: LlamaParse APILlamaParse API
Timeline · 2 updates
  1. investigating Dec 02, 2025, 10:29 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 02, 2025, 10:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 1, 2025

Elevated Latency for LlamaExtract

Detected by Pingoru
Dec 01, 2025, 09:42 PM UTC
Resolved
Dec 01, 2025, 10:26 PM UTC
Duration
44m
Affected: LlamaParse API
Timeline · 2 updates
  1. investigating Dec 01, 2025, 09:42 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 01, 2025, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 6, 2025

Elevated Job Error Rates

Detected by Pingoru
Nov 06, 2025, 08:52 PM UTC
Resolved
Nov 06, 2025, 09:42 PM UTC
Duration
49m
Affected: LlamaParse APILlamaParse UI
Timeline · 2 updates
  1. investigating Nov 06, 2025, 08:52 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 06, 2025, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 27, 2025

EU degraded performance and errors

Detected by Pingoru
Oct 27, 2025, 01:40 PM UTC
Resolved
Oct 27, 2025, 03:19 PM UTC
Duration
1h 39m
Affected: LlamaParse API
Timeline · 3 updates
  1. investigating Oct 27, 2025, 01:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 27, 2025, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 27, 2025, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Major service degradation due to AWS outage

Detected by Pingoru
Oct 20, 2025, 03:46 PM UTC
Resolved
Oct 21, 2025, 05:15 AM UTC
Duration
13h 28m
Affected: LlamaParse APILlamaParse UI
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. monitoring Oct 20, 2025, 07:46 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 21, 2025, 04:22 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 21, 2025, 05:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

AWS outage - some llamacloud services may be degraded

Detected by Pingoru
Oct 20, 2025, 09:31 AM UTC
Resolved
Oct 20, 2025, 12:20 PM UTC
Duration
2h 48m
Affected: LlamaParse API
Timeline · 3 updates
  1. investigating Oct 20, 2025, 09:31 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 20, 2025, 10:36 AM UTC

    AWS is still not 100% up, but LlamaCloud seems to be running smoothly now. We're still waiting on AWS to confirm everything is solved on their side.

  3. resolved Oct 20, 2025, 12:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS outage - some service may be degradated

Detected by Pingoru
Oct 20, 2025, 07:22 AM UTC
Resolved
Oct 20, 2025, 07:52 AM UTC
Duration
29m
Timeline · 3 updates
  1. investigating Oct 20, 2025, 07:22 AM UTC

    We are currently monitoring this issue

  2. investigating Oct 20, 2025, 07:22 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 20, 2025, 07:52 AM UTC

    The incident is resolved, we will continue monitoring our service in case of regression.

Read the full incident report →