LlamaIndex incident

AWS outage - some llamacloud services may be degraded

Major Resolved View vendor source →

LlamaIndex experienced a major incident on October 20, 2025 affecting LlamaParse API, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:31 AM UTC
Resolved
Oct 20, 2025, 12:20 PM UTC
Duration
2h 48m
Detected by Pingoru
Oct 20, 2025, 09:31 AM UTC

Affected components

LlamaParse API

Update timeline

  1. investigating Oct 20, 2025, 09:31 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 20, 2025, 10:36 AM UTC

    AWS is still not 100% up, but LlamaCloud seems to be running smoothly now. We're still waiting on AWS to confirm everything is solved on their side.

  3. resolved Oct 20, 2025, 12:20 PM UTC

    This incident has been resolved.