LlamaIndex Outage History

LlamaIndex is up right now

Pingoru has recorded 51 incidents for LlamaIndex: 32 in the last 12 months and 4 in the last 90 days.

Source: llamaindex.statuspage.io

51incidents recorded
32last 12 months
4last 90 days
2 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking LlamaIndex in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202620 of 720 (0%)
May 202655 of 744 (1%)
June 202644 of 720 (1%)
July 202643 of 744 (0%)
August 202600 of 744 (0%)
September 2026329 of 720 (4%)
October 202600 of 588 (0%)

Incidents, newest first

Minor December 8, 2025 LlamaCloud Index Retrieval Elevated Error Rates 3h 10m LlamaParse API, LlamaParse API

Started Dec 08, 2025, 04:42 PM UTC· resolved Dec 08, 2025, 07:52 PM UTC

  1. investigating Dec 08, 2025, 04:42 PM UTC

    We are investigating elevated error rates in Index retrieval

  2. investigating Dec 08, 2025, 04:42 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 08, 2025, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2025 Elevated Error Rates for Extract Requests 22m LlamaParse API, LlamaParse API

Started Dec 02, 2025, 10:29 PM UTC· resolved Dec 02, 2025, 10:52 PM UTC

  1. investigating Dec 02, 2025, 10:29 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 02, 2025, 10:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 1, 2025 Elevated Latency for LlamaExtract 44m LlamaParse API

Started Dec 01, 2025, 09:42 PM UTC· resolved Dec 01, 2025, 10:26 PM UTC

  1. investigating Dec 01, 2025, 09:42 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 01, 2025, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 6, 2025 Elevated Job Error Rates 49m LlamaParse API, LlamaParse UI

Started Nov 06, 2025, 08:52 PM UTC· resolved Nov 06, 2025, 09:42 PM UTC

  1. investigating Nov 06, 2025, 08:52 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 06, 2025, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 27, 2025 EU degraded performance and errors 1h 39m LlamaParse API

Started Oct 27, 2025, 01:40 PM UTC· resolved Oct 27, 2025, 03:19 PM UTC

  1. investigating Oct 27, 2025, 01:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 27, 2025, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 27, 2025, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025 Major service degradation due to AWS outage 13h 28m LlamaParse API, LlamaParse UI

Started Oct 20, 2025, 03:46 PM UTC· resolved Oct 21, 2025, 05:15 AM UTC

  1. monitoring Oct 20, 2025, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. monitoring Oct 20, 2025, 07:46 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 21, 2025, 04:22 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 21, 2025, 05:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 AWS outage - some llamacloud services may be degraded 2h 48m LlamaParse API

Started Oct 20, 2025, 09:31 AM UTC· resolved Oct 20, 2025, 12:20 PM UTC

  1. investigating Oct 20, 2025, 09:31 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 20, 2025, 10:36 AM UTC

    AWS is still not 100% up, but LlamaCloud seems to be running smoothly now. We're still waiting on AWS to confirm everything is solved on their side.

  3. resolved Oct 20, 2025, 12:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 AWS outage - some service may be degradated 29m

Started Oct 20, 2025, 07:22 AM UTC· resolved Oct 20, 2025, 07:52 AM UTC

  1. investigating Oct 20, 2025, 07:22 AM UTC

    We are currently monitoring this issue

  2. investigating Oct 20, 2025, 07:22 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 20, 2025, 07:52 AM UTC

    The incident is resolved, we will continue monitoring our service in case of regression.

Read the full incident report →

Critical October 16, 2025 Service Outage 11m LlamaParse API

Started Oct 16, 2025, 10:36 PM UTC· resolved Oct 16, 2025, 10:48 PM UTC

  1. investigating Oct 16, 2025, 10:36 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 16, 2025, 10:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 14, 2025 Elevated Parsing Error Rates and Latency 3h 45m

Started Oct 14, 2025, 03:12 PM UTC· resolved Oct 14, 2025, 06:57 PM UTC

  1. investigating Oct 14, 2025, 03:12 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 14, 2025, 03:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 14, 2025, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2025 Degraded Parsing Services 28m LlamaParse API, LlamaParse API

Started Sep 29, 2025, 06:15 PM UTC· resolved Sep 29, 2025, 06:44 PM UTC

  1. investigating Sep 29, 2025, 06:15 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 29, 2025, 06:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 29, 2025, 06:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2025 Degraded Performance: Elevated Error Rates 20m LlamaParse API, LlamaParse API, LlamaParse UI, LlamaParse UI

Started Sep 24, 2025, 10:00 PM UTC· resolved Sep 24, 2025, 10:20 PM UTC

  1. investigating Sep 24, 2025, 10:00 PM UTC

    LlamaCloud is currently experiencing elevated error rates, we are investigating the issue.

  2. investigating Sep 24, 2025, 10:01 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 24, 2025, 10:02 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 24, 2025, 10:06 PM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 24, 2025, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 20, 2025 Dashboard failing to load 38m

Started Aug 20, 2025, 03:46 AM UTC· resolved Aug 20, 2025, 04:25 AM UTC

  1. identified Aug 20, 2025, 03:46 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 20, 2025, 04:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2025, 04:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 25, 2025 LlamaParse degraded performance 15m

Started Jul 25, 2025, 04:36 PM UTC· resolved Jul 25, 2025, 04:51 PM UTC

  1. identified Jul 25, 2025, 04:36 PM UTC

    We're seeing degraded performance caused by an ongoing Red Hat Quay incident affecting our autoscaling

  2. resolved Jul 25, 2025, 04:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025 Platform Outage 51m LlamaParse Docs, LlamaParse API, LlamaParse API, LlamaParse UI and 1 more

Started Jun 12, 2025, 06:12 PM UTC· resolved Jun 12, 2025, 07:03 PM UTC

  1. investigating Jun 12, 2025, 06:12 PM UTC

    All services are currently unavailable due to an upstream auth provider outage. We are actively working to resolve the issues.

  2. resolved Jun 12, 2025, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 6, 2025 Degraded Performance 41m LlamaParse API, LlamaParse UI

Started Jun 06, 2025, 03:31 PM UTC· resolved Jun 06, 2025, 04:12 PM UTC

  1. investigating Jun 06, 2025, 03:31 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 06, 2025, 03:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 06, 2025, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 3, 2025 LlamaCloud not working for some users 1h 26m LlamaParse API, LlamaParse UI

Started Jun 03, 2025, 07:16 PM UTC· resolved Jun 03, 2025, 08:43 PM UTC

  1. investigating Jun 03, 2025, 07:16 PM UTC

    We are currently investigating this issue.

  2. identified Jun 03, 2025, 08:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 03, 2025, 08:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2025 Major outage 1h 45m LlamaParse API, LlamaParse UI

Started Jun 01, 2025, 03:44 AM UTC· resolved Jun 01, 2025, 05:30 AM UTC

  1. investigating Jun 01, 2025, 03:44 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 01, 2025, 04:55 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 01, 2025, 05:11 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 01, 2025, 05:29 AM UTC

    We are continuing to investigate this issue.

  5. resolved Jun 01, 2025, 05:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 29, 2025 LlamaCloud UI down sporadically 1h 22m LlamaParse UI

Started May 29, 2025, 12:18 AM UTC· resolved May 29, 2025, 01:40 AM UTC

  1. investigating May 29, 2025, 12:18 AM UTC

    LlamaCloud UI is not accessible for some users sporadically. Does not impact API users.

  2. investigating May 29, 2025, 12:18 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 29, 2025, 01:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 29, 2025, 01:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2025 LlamaParse - Gemini 2.0 Flash 5h 31m

Started Apr 30, 2025, 12:49 PM UTC· resolved Apr 30, 2025, 06:20 PM UTC

  1. investigating Apr 30, 2025, 12:49 PM UTC

    Gemini 2.0 Flash seems to be down with this message: {"status":503,"statusText":"Service Unavailable"} We're investigating the issue and hope it'll be resolved soon.

  2. resolved Apr 30, 2025, 06:20 PM UTC

    Google solved the issue regarding Gemini 2.0 Flash.

Read the full incident report →

Critical April 29, 2025 LLamaIndex Sparse Retrieval Outage 3h 33m LlamaParse API

Started Apr 29, 2025, 05:11 PM UTC· resolved Apr 29, 2025, 08:44 PM UTC

  1. investigating Apr 29, 2025, 05:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 29, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2025, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 10, 2025 Elevated Indexing Latency and Errors 40m

Started Apr 10, 2025, 11:17 PM UTC· resolved Apr 10, 2025, 11:57 PM UTC

  1. investigating Apr 10, 2025, 11:17 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 10, 2025, 11:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 10, 2025 Issue creating new index 1h 15m LlamaParse API, LlamaParse API

Started Apr 10, 2025, 03:38 AM UTC· resolved Apr 10, 2025, 04:54 AM UTC

  1. identified Apr 10, 2025, 03:38 AM UTC

    Partial outage in indexing. New index creation is impacted (displaying success but failing silently). Existing indexes are not impacted.

  2. identified Apr 10, 2025, 04:52 AM UTC

    Issue is now resolved.

  3. resolved Apr 10, 2025, 04:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 9, 2025 Job Retrieval - Internal Server Errors 8h 31m

Started Apr 09, 2025, 06:44 PM UTC· resolved Apr 10, 2025, 03:16 AM UTC

  1. investigating Apr 09, 2025, 06:44 PM UTC

    Job retrieval and listing is currently experiencing intermittent issues, we are investigating.

  2. investigating Apr 10, 2025, 03:16 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 10, 2025, 03:16 AM UTC

    This incident has been resolved.

Read the full incident report →