LlamaIndex incident

[LlamaCloud EU] Partial outage on Index

Major Resolved View vendor source →

LlamaIndex experienced a major incident on December 9, 2025 affecting LlamaParse API and LlamaParse UI, lasting 10h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 11:18 AM UTC
Resolved
Dec 09, 2025, 09:24 PM UTC
Duration
10h 6m
Detected by Pingoru
Dec 09, 2025, 11:18 AM UTC

Affected components

LlamaParse APILlamaParse UI

Update timeline

  1. investigating Dec 09, 2025, 11:18 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 09, 2025, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 09:24 PM UTC

    This incident has been resolved.