Lightspeed incident

Intermittent Issues Viewing Customer Details in Sell Screen

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on July 27, 2026 affecting Retail POS, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 05:08 PM UTC
Resolved
Jul 27, 2026, 06:21 PM UTC
Duration
1h 13m
Detected by Pingoru
Jul 27, 2026, 05:08 PM UTC

Affected components

Retail POS

Update timeline

  1. monitoring Jul 27, 2026, 05:08 PM UTC

    We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.

  2. resolved Jul 27, 2026, 06:21 PM UTC

    This incident has been resolved.