Lightspeed incident

Return and Exchange Processing Errors

Resolved after 1 hour 13 minutes, affecting Sales History, on July 23, 2026.

monitoring Jul 23, 2026, 11:00 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 23, 2026, 10:35 PM UTC
Resolved
Jul 23, 2026, 11:48 PM UTC
Duration
1h 13m
Detected by Pingoru
Jul 23, 2026, 10:35 PM UTC

Affected components

Sales History

Update timeline

  1. investigating Jul 23, 2026, 10:35 PM UTC

    We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime

  2. monitoring Jul 23, 2026, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 11:48 PM UTC

    This incident has been resolved.

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